In the shadow of the beautifully art deco union station, with glorious views of an urban cityscape you will find a quaint little mid-century modern building with a gleaming sign declaring the restaurant to be Denny's. Stepping through the threshold, you are greeted warmly by the smell from the kitchen and comfortable bench seating. The atmosphere was relatively quiet, but I imagine that's what most people want at four o'clock in the morning on a Sunday. It worked for us as we had enough quiet to really have a good time. We were met by a very polite gentleman who helped us to our seats, made sure we were comfortable and left us to peruse the menu. The menu itself is vibrant, colourful and comprehensive with a great deal of variety and lots to tempt you with. After agonising for several minutes, I opted for one of their special slams and a few short minutes later I was greeted with 2 plates of food - one filled with two very generously sized, berry covered pancakes and the other with the bacon, sausage, eggs, hashbrown. There was a slight issue with one of the meals whereby an egg was a little runnier than expected, but this was easily rectified. The pancakes the large and fluffy and the eggs were eggy. The hashbrown didn't contain any hash (they're usually made from potato) but was relatively brown, the sausage was petite and delicate and had the texture of a much larger sausage. The bacon was absolutely and undoubtedly bacon. The food was exactly as expected. Hearty, non pretentious and deeply adequate. For the price I paid, I was neither overwhelmed nor underwhelmed. It's safe to say I was in fact, whelmed. Would I go there again? Maybe. Would I recommend Denny's?...
Read moreArrived after midnight. It feels a bit sketchy when you walk in: had the Michael Jackson impersonator, and a few transient-homeless just hanging out. The security guard wasn't very useful even though he was standing right around the front area upon arrival. We were seated pretty quickly and the polite server came to take our order quickly but they couldn't serve the two dishes I was prepared to order and my buddy placed his order while I sought an alternative. It became clear there was only one server working the entire restaurant and the guy really remained on top of all his tables. Surprisingly, my food came out at the same time as my buddy's who ordered before me and the food was fresh, as you'd expect from Dennys. We were a bit amused by the guy who sat behind us who asked three times to pay his tab, and each time the server told him he can do that at the register. Finally the guy understood and the server continued to remain polite and efficient. Talk about remaining calm and professional. We were really impressed by his excellent service. Wish we caught his name. There was at least one other person there wearing the same shirt as the server, assuming he had the same position but didn't do much the whole time we were there. Maybe he was on lunch? Either way, I bet these guys aren't earning what they are worth. Hats off to our server and the cooks. The security guard should speak English and be much more involved with being sure the restroom isn't being used by random people (homeless) who I seen come in filthy and walk right into...
Read moreHi guys
I just wanted to share with you my experience from this morning when I decided to go out for breakfast. Unfortunately, it was a rather disappointing visit to Denny's.
In all honesty, there's a reason why I normally avoid dining at Denny's, but I decided to give it a try today. To my dismay, the staff's service was subpar, to say the least. The manager seemed disinterested and indifferent to the issues at hand, and the overall lack of attention to detail was evident.
I couldn't help but notice that the staff were not dressed appropriately, which immediately set a negative tone. Furthermore, my waiter seemed preoccupied and ended up getting my order completely wrong. The frustration of not receiving what I had ordered was exacerbated by the fact that the bill came to a total of $73.00 for three people, despite the fact that we didn't even finish our meals.
Given this experience, I have made the decision that I will not be returning to Denny's in the future. Additionally, I cannot in good conscience recommend this establishment to friends or family based on the lackluster service and overall dissatisfaction I encountered.
I just wanted to bring this to your attention as customer feedback is important in any business, and I believe it's crucial to address areas that may need improvement. Thank you for taking the time to read about my experience, and I hope this feedback can be used constructively to enhance the customer service quality at Denny's.
I regret to inform you that I was unable to take any photos of this...
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