Domino's Pizza — Restaurant in Los Angeles

Would much rather rate a “0” than a single star.

Our order was missing 2 included sauces. I ordered from the app and at the time of making payment the order was correct.

Specifically the items ordered state on the app a sauce per order is included.

I also had ordered other items with additional sauces that were not included per individual item they were extra. I also added forks to the order.

When the delivery driver arrived and was handing me the food he handed me the additionally the forks and the two garlic dipping sauces but not the other two sauces which were also ordered by me but not an extra fee as each individual order receives a single sauce which would mean two were to come with the order.

The driver said he handed me the sauces and I asked if they were in the boxes and he said yes.

So I trusted him brought the food aboard our boat and found we were missing the two additional sauces.

I phoned the store and was chastised, argued with, told they the managers were right I was wrong I messed up my order next time make sure to order correctly. The woman assistant manager and then who she said was her boss the female store manager both decided to talk with me over the phone. The female who then introduce herself as the store manager picked up and told me off that I was wrong I messed up and she would not be giving me the additional missing sauces and that next time order correctly but that she wasn’t going to give me a thing and hung up on me.

Horrible customer service. I can’t control if there is a disconnect between the app and the store but I can show I ordered correctly and that the app states the items come with one sauce per individual order which means we were owed two that we didn’t get. To have an assistant manager and store manager, as they claimed they were at least, argue, belittle me, and hang up on me is the worst service.

I can see this must be systemic with their horrible overall rating. Unless this restaurant values a 3 star rating and considers that good.

I can tell you this was and is as I’m writing this review a lame use of time a wasted set of energy but there is no simple recourse to get help when you have the management team acting so horribly. This seems the only way to get help maybe the owner or corporate will read and look into this.

The order was tonight 9/15/24 at 8:45pm. I was told the first woman I spoke with was the assistant manager and then she told me she was putting on the store manager also female. Both would not provide their names. Both treated me identically horrible and would not alllow me even the option to pay for a delivery for two sauces. As the items without the sauces are not really edible at least not taste good. So I’ve thrown away $20 plus dollars there plus the wasted money I was lame enough to prepay for a $20 tip which was a waste since the driver didn’t read my easy to understand notes on how to deliver to a gangway and that I would be standing at the ramp. Got lost and had to call multiple times because apparently wasn’t listing the first time nor read the notes. Further the driver lied to me directly and specifically that the sauces were in the box.

Unbelievable waste of my time to try to get what I ordered. What a ridiculous waste of unbelievable the two managers were so unbelievably immature as to not even allow me to buy two additional sauces and pay for delivery of them. Wouldn’t even allow me to pay for the two sauces that were supposed to be provided and let us pick up stating they only do deliveries this time of night. The manger said I am not giving you anything repeatedly and I kept saying I’ll deal with what needs to be adjusted later I will buy two additional sauces but kept telling me next time order correctly that I didn’t order correctly and she’s not going to give me anything and hung up.

Just wow. I wish I had either of their names. Totally insane to think that the owner or if this is corporate owned, that they are choosing to allow these two to be their managers. I know there is definitely someone else...

I ordered a couple of dishes, including a build-your-own pasta with only vegetables because I’m a vegetarian. When I started eating my dish, I realized it had chicken in it. I've been a vegetarian for 12 years, so this was a horrible experience. I immediately called the restaurant to complain and ask for a solution. A woman named Scotty, who claimed to be the manager, attended me and treated me very poorly. She only offered me the option of going back to get another dish, to which I explained that I couldn’t return, and since it was their mistake, I asked if they could deliver a new pasta, but she refused. (By that time, my family had already finished their meals, making it a very disappointing situation.)

She also mentioned that it was my fault because Alfredo sauce has chicken. I explained to her that the app didn’t mention anything about chicken, and the Alfredo sauce used on pizza doesn’t contain chicken, so there was no way for me to know. (Nowhere in my order did it specify chicken.) She then offered store credit for that specific location, but I told her that wouldn’t work for me because I don’t live in California; I’m just visiting. Finally, she offered to cancel my order but said I would still have to pay for the rest of the items, including the salad dressing, even though it was supposed to be included in the salad price.

On top of that, she treated me terribly—she was very rude and disrespectful. This was the worst experience I’ve ever had...

Domino's is generally good quality, but this location in particular does not have it's act together.

Today, according to Domino's order tracking, the pizza was out of oven over an hour before it was sent for delivery, it was cold when it arrived, and it arrived 40 minutes later than estimated. I keep giving these guys a chance, but this makes it 3 out of my last 4 orders had issues.

On a prior order the driver forgot all the sauces got the order. He blamed the store, then promised to add sauces and a Coke on my next order, but wasn't willing to deliver the missing items.

When I ordered the next time to redeem the offer, I got hung up on 4 times before a different person answered the phone. Then they told me that they had "nothing on your record", and that the driver didn't report anything, and they didn't seem to care that they'd already taken my money and not delivered.

A time prior to that, one of the pizzas I ordered had the wrong toppings. I call the store, and the manager promised a free pizza. I'd chosen not to redeem yet, but being told that I had "nothing on your record" means that offer was garbage, too.

I've never had so many issues so often with other stores. Avoid this...