
I was impressed when I walked in to this new location, the greeter welcomed me and let me sit where I wanted, I chose the bar as I was not staying long. I was greeted by a surly wait staff who did not only not know what made their location different from the other two, he also apparently thought I was wasting his time as he quickly walked away, came back a couple minutes later and impatiently asked what I wanted. I got a taster, because I didn't want to leave without trying something after such a long trip. I was going to close after he set my drink down and walked away without a word. But just to spite him I ordered another taster. Then Dea (Thea? I am wicked bad with names) the Manager came over and asked how everything was, I was in not a great mood after dealing with Mr. Surly, and told her I was going to close, she asked if I was sure there was nothing I wanted to at least try before leaving, so I asked her, what made this place different from the other two locations? She not only quickly answered my question she asked me if I had tried one of their newer brews and as I had not I ordered a taster. While I was finishing that the other barkeep came over and introduced himself and talked to me a bit about their beer and my trip (Brent? Brendan? - Again really bad with names here). I told him I would take home a growler of their Azzaca as I wanted to bring home something of theirs, and because at that point I was feeling good about my trip. Honestly if it weren't for those two this review would have gone very differently and I doubt I would have plans to come back. So stop in give them a try, if you get Mr. Surly just ignore him and ask to sit in another area, I am hoping it was just one bad day for him, everyone else I met there was absolutely awesome! Better...
Read moreHad a pretty horrible experience first time visiting last week. Made a reservation online several days before, when arriving, I was told by the host that it would be just a few moments, which was fine since I was about 10 minutes early. But after about 25 minutes still waiting, and watching multiple other people being seated before me and the hosts, all 3 of them ignoring me, I asked for a manager, I assume he was a bar manager since he came from the bar area, he was not much help either, tried to put me at a table with other people, strangers at that, I respectfully declined the table and asked to be seated at a booth or the next available bar seating. After another 25 minutes of waiting , I was finally able to get a booth, I thought the troubles were over, but no, after being seated, the server decided to take another 15 minutes for just a drink order, then continued to just keep passing right by me even though I know he saw me trying to get his attention each time. When he did finally return to the table, I told him that I would not be ordering anything else and that I would like my check to pay and leave. This must have been very hard for him to understand since he did not return with my check or card from the bar, and ignored me once again. I took it upon myself to just get up and go to the bar to pay for what I owed. All this after I spent about $65 in there store across the parking lot... Kindly the General Manager, don't know his name. But wears glasses and had a beard, was a very cool guy, comp my ticket and asked for me to come back again and mention that he said to come back. I will give it a try again. But hoping for better results this...
Read moreI wanted to like this place SO badly, as one of the bigger better breweries around here, but the service was atrociously sad. Great atmosphere and cute, modern place, and a very large dog-friendly outdoor patio with high and low tables, plus picnic tables The food was tasty and pretty quick, even on a busier night. We just got a handful of appetizers from a pretzel to fries to their baked mac n cheese.
The beer was so tasty and they had a ton of variety and options. You WILL find a beer to love here, there's just too, too many good ones.
The problem is, it took 20 mins from the time I ordered to get one 3oz beer (timestamped because it's all ordering on your phone), and I had to track someone down and say "hey all of our food is on the table but not the drinks that are over 20 mins late. They apologized and just said "I'll get right on that" and I waited another 5+ mins for a single beer. Combined with the fact that it took 15 mins to sit down and figure out their ordering system, it's just absolutely ridiculous how long it took to get your food/drinks. My second beer took over 10 mins, this time with significantly less people around.
I just really can't justify returning to this place with their current model, it's too inconsistent and glitchy. The hostess blamed the slow system for the long wait on beers, but was able to find our order immediately as I was watching her on the iPad. You're tipping for a food runner, and that's about it, expect to much of everything else by and for yourself. We couldn't even find water. Honestly I'll always drink their beer, but if I ever visit again it'll be for pick-up or...
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