Hong Kong Banjum — Restaurant in Los Angeles

Mr. PAIK JONG WON and his TEAM, please read this review!

No reason to go this restaurant anymore. There are many other restaurants out there that are way better. It was good restaurant in the past, but now the worst of all.

I recently had an unfortunate experience at this restaurant that left me dissatisfied on multiple levels. To begin with, I received the wrong order, which was disappointing. However, what truly dismayed me was the restaurant's response to this mistake.

Upon realizing the error, I politely brought it to the attention of the staff, hoping for a quick resolution. Unfortunately, instead of acknowledging their mistake, they denied any fault and insisted that I had ordered what was served. The lack of accountability was disappointing and left me feeling frustrated.

Moreover, the portion size of the food was surprisingly small, especially considering the high prices. The cost did not align with the quantity provided, making the dining experience expensive and, frankly, not worth the value.

Adding to the disappointment was the unkindness displayed by the staff. Despite my polite approach to addressing the issue, I was met with dismissiveness and a lack of empathy. Customer service is a crucial aspect of the dining experience, and the unkind behavior only exacerbated the negative impression.

To make matters worse, the food itself was not up to par. It lacked the promised flavors and was overall not enjoyable. A combination of receiving the wrong order, denial of responsibility, unkindness, and expensive yet unsatisfying food made this dining experience one to forget.

I believe it's essential for the owner to be aware of such instances. A restaurant's success depends on customer satisfaction, and addressing these issues promptly and effectively is crucial. I hope the management takes steps to improve their service, as these factors can significantly impact the reputation of the...

Really poor service. I don't eat pork, so I asked for the chicken wings. They said they were out of the chicken, so I asked for their egg plate. Later I tried some of my wife's sauce on her noodles. Then when I was leaving the worker came out and said not to lie to him next time, because he saw me eating pork. I said I didn't and he said I ate some of my wife's noodle sauce, which apparently had some ground pork in it though I didn't know. This in front of my family and friends -- calling me a liar.

Out of principle I will never go...

Food is just mediocre. I didn't have a high expectation at all as this place is just a quick bite self-serve joint. But still I was disappointed. We ordered black noodle, red seafood noddle and sweet sour chicken. All three tasted cheap - suspect kitchen incompetence. They have huge glass paneled kitchen which is very showy. But I cannot help but feeling it's just misplanted franchise because the food didn't deliver. Also inside was hot and humid - we sweated like crazy they have to work on cooling. Two stars because korean-chinese is...