Ike's Love & Sandwiches — Restaurant in Los Angeles

First of all, I admit that I LOVE their Mel-o-Kitty sandwich. But they ALWAYS get it wrong. Which is not only a problem of preference as far as my taste but I have a very severe allergy to dairy. The menu calls the Mel-o-Kitty “Veggie” Vegetarian or Vegan? Not sure. But every time I explain NO DAIRY & VEGAN. I ALWAYS end up in severe pain and sick after eating their sandwich. And despite the menu clearly saying what’s on the sandwich, they ask questions like “Do you want lettuce?” “Do you want avocado?”. I feel really bad because sometimes I have someone else go and order for me and they don’t know what “gluten-free” is or when they ask about ingredients that are on the menu for Mel-o-Kitty there’s a lot of confusion. By the way, if you request gluten-free, they will ask you if it’s due to preference or allergy. Honestly that’s none of their business. One time I requested gluten free and said that it was a preference. I am 99.9% sure they gave me just normal bread with gluten. One time I ordered the Mel-o-kitty and Strictly stated my diary allergy and vegan diet and they put mayo on it DESPITE the fact that mayo isn’t even included in the ingredients on the menu. I love and crave their sandwiches but I just can’t anymore. You lost me as a customer & I hope if you are Vegan or have a dairy allergy that you follow me and avoid this place because believe me, you do not want to go...

I seriously enjoy Ike's and have been to several locations. Yesterday, I visited this location for the first time. I ordered for myself and my family, tipped the staff and sat down and waited, and waited. I saw people who ordered after me get their sandwiches handed to them at the table they sitting, before me. After seeing over 3 orders get handed to customers that ordered after me, my wife decided to walk over and ask the staff about our order (she's a gentle soul and knew I was getting upset). No one approached her or acknowledged her. Finally she got someone's attention and she told them my name and we finally got our sandwiches. No explanation or sympathy from the staff. I ate (and enjoyed my sandwich with my family) but it didn't sit right with me.

After calming myself down, I walked up got the girl who took my order and asked her why no one called out my name or walked the order to our table (we were sitting visibly in the restaurant for the staff to notice we were waiting and not eating). She acted like she had no clue, turned around and asked a co-worker and then just said "It was an oversight." No apology, no concessions.

Ike's is one of my favorite joints but this location is lacking where it matters to me...

One needs sandwiches to feel human. As a vegetarian it's not always easy to feel human. Ike's saves vegetarian humanity with a wide selection of vegetarian sandwiches complete with the faux-meat of our dreams and the original Dutch Crunch Bread which now occupies all our fantasies. I've had 2 of them now...the Maya Angelou (vegan steak, Ike's Yellow BBQ and smoked gouda) and the Pilgrim (Vegan Turkey, Cranberry Sriracha, Cheddar), piled with the free banana peppers, onions, tomato and lettuce. I'm not a "dirty sauce" kind of guy (every place has a special name for their pinkish sauce and it's all kind of the same to me.) I liked the sandwiches very much. I want to try all the veggie sandwiches. I surprised my wife on "Mexican Night" by asking for sandwiches. She almost didn't know what to do with me. (And she thinks their gluten free bread is outasite.) I, for one, won't stop until all the veggie sandwiches have...