KB 333 Korean BBQ — Restaurant in Los Angeles

This was my first time here and it wasn't a great experience. We entered and a lady asked how many (just 3 people for our group) and we were seated right away, but not offered water which seemed odd. No intro, no welcome, nothing. Table was set but we weren't sure if we had to ask for water but we pressed the call button and ordered sodas to start and placed only one round of meat with our server. We had to ask for rice paper since it wasn't offered or available in the self serve section.

After only having one round we were given the check which we did not request and it felt like we were being rushed on a non busy day. We had pressed the call button but nobody came and we were hesitant to press it twice to order more, but nobody came by and we didn't want to press it again and seem pushy. We had only been there for about 35mins.

So we ended up not pressing the call button and went up to pay in the front since it didn't seem like they take the payment from the table, again this was our first time here so we didn't know how they run their restaurant. We accepted to pay the check because it didn't seem like they wanted to take our order after the first round. We were uncomfortable with the lack of service so we decided to leave and not let it ruin our day.

The person charging us asked if we left a tip at the table for our server or if we were leaving one up front. Are you serious? How rude!! The table next to us was not asked nor did they leave a tip and they had about 5 or 6 guests at their table. The couple that paid before us wasn't asked either. Why were we even asked? Our table was practically ignored and you want to ask for a tip?? I have been a server myself and I wouldn't dare to make a remark like that to a customer. A part of me thinks its because we were dressed for the harajuku event and not in our causal clothes. Either way, why are you asking for a tip in the first place to only one customer and not your whole restaurant? Pay your employees more first of all and second, don't just ignore your customers. Be attentive! It was not professional at all how we we were asked or treated. I did not want to argue with him, I just wanted to go somewhere else.

We paid $116.59 for only 1 round of meat for 3 people and one drink each.

Food was not the most flavorful, but it was still okay. We didn't get to try much, but we got to try their brisket, thin pork belly and bulgogi. We were hoping it was good quality based on the ratings, but it didn't taste much different from other kbbq places that charge less. I wouldn't say its worth $33.99 per person though.

I do not recommend this place. Its pricey and the only upside was that it was upstairs from the event & the shops. This did not feel like a regular AYCE restaurant. If I wanted no service I would have gone to a buffet or stayed home, but I came here because it was recommended and it was not worth it. I do not see how they have 4 stars when the quality of the food was mid level for the price and their customer service was bad.

You can stamp your parking ticket here to validate parking. They won't do it for you, but they have the stamp on a side table for you to do it. I actually preferred doing it myself rather than having to wait on...

I took my mother & siblings to eat for mothers day as I am server and shift leader at my restaurant & had to work all weekend long I wanted to give them a special treat to amazing food with a bowling alley experience right across from the place. When I got there we asked for water all around there were 6 of us & we asked for brisket to start off. Our waitress who never told us her name brought our water & meat & but didn't tell us we had to go get out plates & side dishes ourselves at the salad bar we sat there like idiots for a good 10 minutes when the food was ready. She & rest of the staff never came by to ask if we needed anything/if everything was OK or if we needed refills we had to ask twice to get our two pitchers of water refilled. When final call (10:30pm ) came for the meat mind you there was only three groups of people left in the entire restaurant including our party this woman & the rest of the staff kept looking at us. Towards the end they dropped off the bill & as a server I know we all have to report 9% to IRS and I gave 10% because maybe this lady was having a bad day and I for sure know how it feels however customers come first & we must put on a happy face she never smiled & practically did everything with a sigh so maybe she shouldn't work at a place that means interacting with people asking her for things because she had a sour expression. As if we stunk or something. But I cannot believe how rushed , pressured and bad vibe we got from everyone!!! ! Except the Hispanic busboy who smiled the whole time & was a beacon of kindness the whole time he smiled and told us to have a good night on our way out he deserves some recognition for good employee & friendly service . As we walked out I asked if we can buy some macaroons ice cream which were going to be my youngest siblings first time trying as was Korean BBQ that night and the lady said "sorry too late we are closed" we felt unwelcomed & I am never NEVER coming again. As a server when dropping off the bill I say "don't feel rush this is for your convenience " and when close to closing time I let the guest know if they would like anything else before the kitchen closes including dessert ... Really bad service and the staff need and should be retrained for more effective behavior on up selling. I know for a fact managers aren't there that late at night (11pm) so this behavior might have be going without their knowledge for some time now so please I encourage whoever is in charge to spend some time talking to night staff about how to treat people and to always say "thank you, please come again". As for the future customers of this place take it or leave it but I highly suggest you come during the day when I'm sure friendlier staff & managers are on duty. During the night with hardly any guests this woman should've been on top of her game & happy to...

the price is way too high now unreasonable terrible service every time I have gone Do not bring children the pricing is unreasonable they want to charge full adult prices for children by height and not age. the manager does not explain the complete details clearly the manager just says full price... not full price adult or full-price kids. which that height rule does not make sense a seven-year-old does not eat the same as an adult my seven-year-old just ate yellow jello and they still wanted to charge a full adult price, I asked to speak with the manager and right of the back she was very disrespectful, kept repeating that she told us the pricing but she was not clear she was very vague on the exact pricing she never said full adult price she only said full price so we naturally assume kids price, but she kept said we agreed when we never said anything. the manager did not even consider being reasonable with this situation as my seven-year-old did not want to eat any meat only wanted yellow jello. I asked to speak with the owner and she continued to be unprofessional throughout the whole conversation I never raised my voice but she kept cutting me off on what I wanted to say keep saying that I agreed which was a lie. she then said she is the boss as she was the owner's daughter which meant her father would say the same thing according to her. it was very rude how she spoke to me terrible service she asked if this was my first time I told her no then she asked me why I kept coming back I told her only because of the food but the service always has been terrible. she yelled that is fine! so unprofessional... I have never heard an owner or owner's daughter say those things and not care about losing customers she did not even consider lowering the price. DO NOT COME HERE ALL THE WORKERS ARE TRAINED TO GIVE TERRIBLE CUSTOMER SERVICE THAT IS WHY THEY CHARGE SO MUCH BECAUSE THEY KNOW THEY ARE NOT GETTING TIPPED. I NOW WILL NEVER COME HERE EVER AGAIN AND ADVISE NO ONE ELSE DOES EITHER WORST EXPERIENCE EVER. 4 the waiter are terrible they touch my food and put meat on my grill when I did not ask them to and put meat I did not want on the grill and then just left. this place is so tight they do not even have free water..... that should be an automatic red flag. Do not come here it is a ripoff and the service is terrible the food is not worth all the trouble we had 4 people and with one order of chicken it was only enough for 2 people and trying to get another order is time-consuming they do not care and ignore people when I ask for more meat. IF YOU DO NOT BELIEVE ME GO FOR YOURSELF AND BE DISAPPOINTED AS WELL! EVERYONE THERE NEEDS TO BE TRAINED IN CUSTOMER SERVICE EVEN THE OWNER'S DAUGHTER IF I WOULD HAVE TALKED THE WAY SHE DID A REGULAR MANAGER IN A RESTAURANT WOULD...