Little Caesars Pizza — Restaurant in Los Angeles

I normally don't eat low quality food, but on this day it was Veterans day 11 November 2023 and Little Cesar's gives Military Veterans a free lunch deep dish combo. So as a military veteran, I went to get one. Meh, why not. So I walk in and the young female that comes to help me was not nice at all. I smiled and said, "I'm here for the Veterans meal." She asked for my military ID which I showed. There was one already made pizza. However, the box looked a bit off. It was a little open. She put it on the counter and rang up the free meal. As she was doing that, I inspected the box and pizza. Upon opening the box, there was grease all over the box and the pizza was a mess. Looked like it took a fall. I told her that the pizza had looked like it fell and of course she said it didn't. I repeated. However, without wanting conflict I kinda just stood there waiting to see how she would handle this situation. In that awkward moment of silence, she said she'd make a new one and walked away. Ok my red flag went up because I didn't know if she would do something to my new pizza.... one never knows these days....so I watched from both sides of behind the shelves in the spaces to watch her put it in the oven as it was already pre-prepared and I was waiting and watching as she took it out. At this time, the store manager had just walked in right before the pizza came out. He smiled and said hello. I continued watching as the young girl took my deep dish lunch pizza out if the oven. WHAT SHE DID NEXT WAS APAULING!! So, the previous pizza that was a mess... I watched as she threw it in the trash but kept the box apparently. Her plan was to recycle. I then watched her take my fresh pizza out of the oven, cut it, then pick up the greasy old box from the original pizza and put my new pizza in it. My mouth dropped open and I calmly and immediately spoke with the manager as he was standing close by. When I quickly explained what had happened, his face lit up in confusion as if he couldn't believe that she did that. He immediately went to her, they exchanged a few words in Spanish and she transferred to pizza to a brand new box and brought it out to me with a smile.

I do understand this is a $5 pizza and they are not high quality ingredients and this restaurant is not in the best of areas so the service may not be the best because of it but come on....I feel like people should still have some type of integrity. And although the pizza was free, I am not going to just take what I am given.

Thank you to the manager for immediately fixing the situation but please re-train your staff because that was nasty that she did that!

P.s. If you want an inexpensive pizza, try the Little Cesar's on Santa Monica Blvd and N. Van Ness. Better tasting pizza and better friendlier customer service. I went to this location as well on Veterans day for the free veterans meal and had a much...

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The manager of this place is failing. Listen, we all get that LC is a place for cheap delicious diabetes. You go in not expecting greatness or even the most amazing customer experience. You just want your pizza and crazy combo and the world's easiest transaction. But this is not the place for convenient food. We came in on a Sunday evening after placing a call 20 min before. The assistant manager and some other new guy were both counting their registers. At the same time. So basically 8 people stood around waiting to be helped or to even just pick up a pizza. They didn't say anything to anyone. Then the new kid clocks out and comes around to order a pizza and the AM has to tell him to wait until customers are srved. He turns around and glares at us. Then steps aside with a shrug. Bless this poor teenagers mom. After we tried to be patient we finally stepped up to the counter and we're like "uhhh...we just want to pay for our food". This place is run by 16 yr olds who have had...