Pho Saigon Pearl — Restaurant in Los Angeles

To Whom It May Concern,

I am writing to bring to your attention a serious issue regarding a recent order I placed for delivery from your restaurant. I have celiac disease and specifically marked all my food items as gluten-free when ordering. Unfortunately, I was gluttened by the sauce accompanying the spring rolls, and I am now concerned about the pho as well. Although I didn’t consume all of it, I discarded the rest of my meal, fearing that it would make me ill.

I want to emphasize how important it is for your staff to be fully educated on handling gluten-free orders, as this is a significant health risk for individuals with celiac disease. The woman I spoke with on the phone was kind, empathetic, and reassured me that she would confirm the details, but this situation should not have occurred. While I understand that mistakes can happen, this incident is a matter of negligence, and your restaurant could be liable if others are affected in the same way.

I appreciate that DoorDash refunded me for the meal, but should I require medical treatment, I will need to send you the bill. I urge you to take this matter seriously and ensure that all your cooks and servers are properly educated on food allergies and autoimmune conditions.

Thank you for your attention to this issue. I hope this can be addressed so it doesn’t happen again in the...

The food here is good however it is double the price of any other pho noodle place that I have ever been in the city. On my last visit my bill was $18 for a pho beef combo with flank, brisket and meet balls. All of the other pho noodles places I have ever been to in Los Angeles, the price is generally $8 to $11. At this place I was told the build your own pho noodle was $12.95 (which is more expensive than every other place already) but what I didn't know is that they charge you $1-$2 extra for each type of meat u choose. The waitress who suggested that did not mention they charge additional for each meat. So I got three different kinds of meat. Brisket, flank and meatballs. Ultimately the manager did drop the price for me and gave me a $2 discount on the bill for the inconvenience. She explained that if I had chosen the regular beef combo at $12.95 I would have gotten ONE piece of each meat. That is absolutely ridiculous in my opinion to get only one piece of each meat for $13 in a beef combo pho!!! I still ended up paying $16 for a small bowl of beef combo pho. Although the food was good it does not justify being double the price of every other pho place I could have gone to. I will not be going back to this location because they are so...

Terrible food quality, gave me sickness. Need to hold myself back from vomiting. At most probably "C" Restaurant. Too expensive for just a bowl of Hot Water and Veggies.... and a Hot Water Bowl of Noodles and Like 4 pieces of meat thrown into a tiny bits of Chive and Onions... $14 for both bowl?! Omfg...easily worth $6 or $9 each... Don't tip these people, clearly the money is trying to be made from overpriced food. #myintestines😷😷😷

Oh and the drinks? 5 for damn Coffee and 5 for "Thai Tea" Can we please have cheaper options? Y'all can be defensive and say "Oh would you like a Refund?" YES, we would like a Refund Thank You.... 2 Stars... 1 for the Tea with the floaty cream and Boba... Oops... Boba is an extra .50 cents??? WHY PLEASE? Tea is $5 give us Free Boba... Also nice room and there's a nice mural to stare at while trying to eat.

It seems like all that's ever good are those Sandwiches with the jalapeno and shredded carrots and chicken...

And if you want to know what a real plate of food is like them try that Mongolian Beef place on Culver City Westfield Mall.... Nice fat, or at least fat enough plate of beef and rice for around ...