HiHo Cheeseburger — Restaurant in Los Angeles

I have been aware of and eating at HIHO Cheeseburger for about a year.

What once was a premium experience has become another cash grab and the classic pay more get less experience of the current times.

Previously considered a fast casual restaurant with counter ordering and food delivered to your table is now just an over priced fast food joint.

First they got rid of the real plates and totally eliminated the restaurant dine in experience.

Then they started to treat ever order like a takeout order, they give you a pager and you sit at your table and when it’s ready it buzzes and now you go it your order.

The staff have become policy drones, incapable of doing anything other than what is pre-populated in their system.

Including not honoring simple achievable requests like not putting done in order of fries in that bag, who actually wants a $5.00 bag of soggy fries?? Not me that’s for sure.

Considering this place does not allow or accept any modifications simple request should be honored, and when they are not honored, it’s a sign of disrespect and a lack of customer service.

I mentioned something to the young man who was clearly managing the place this evening, but he seemed more interested in eating his meal and doing the work on the computer than actually addressing a customers concerns.

Like who needs customer we have more take out orders then we can actually fulfill so if we lose a customer who cares they’ll be 10 more to...

So, I decided to check out HiHo Cheeseburger on Wilshire, right? You walk in, and bam, it's like being hit in the face with a grass-fed Wagyu beef patty. But in a good way, if there's ever a good way to get smacked by beef. The menu's like a love letter to cholesterol, and I'm ready to propose.First up, the burgers. They're so good, it's like they've got PhDs in deliciousness from Harvard. It's like, "Congratulations, you've just been schooled by a burger." And the cheese, oh man, it melts on the patty like my hopes and dreams on a Monday morning.Now, the fries. They aren't just any fries; they're like the golden sticks of the gods. If the Greek gods had a fast-food joint, these fries would be on Olympus's dollar menu. Dipping them in ketchup is like dipping your toes into the pool of eternal happiness. But who am I kidding? I dove headfirst.And the milkshakes? Let's just say, if my life was as smooth as those shakes, I'd be a lot less funny. Drinking one is like having a creamy, sweet cloud suck you up into a vortex of joy. It's so good, you'll want to write a love song about it, but you can't because you're too busy slurping and fighting the brain freeze of ecstasy.In conclusion, going to HiHo Cheeseburger is like entering a relationship you know is bad for you but it's too good to leave. It's a delicious, greasy, heart-stopping love affair with food. And you know what? I'm ready for round two. Just maybe after a visit to the...

The first time I ordered from here, the burger was perfect, the fries were perfect, and the cheesecake was decent. My fiance didn't like the vanilla shake, but he's kind of picky about his milkshakes, so I won't hold that against them.

For the next order, the burger was a soggy disgusting mess, and it was missing a slice of cheese; and the fries were dry, overcooked, undersalted, and cold. And the soda tasted like it was running low on syrup.

When the food is good, it's very good. But unfortunately, it seems like that's only the case sometimes for some orders.

UPDATE: A year later and the food has, unfortunately, only gotten worse. The burgers have noticeably shrunk in size (but of course, the price hasn't!), so much so that for the past few orders, I've had to double check it's not the children's burger! The fries are half the portion that they used to give you. And the meat quality has gone down. It's not as flavorful, which is amazing considering the chunk of gristle I pulled out of a burger tonight. And they don't cook them long enough or the way they used to, to get a nice crispy crust on the patty anymore.

I dont know if management jas changed or if they got bought out by a corp wanting to cut costs or what, but it's noticeably worse food now. Which sucks.

Don't get me wrong, it's still the best burger place on Wilshire for a few blocks in either direction, but that says more about every other...