Horror story of a dentist. I saw Dr. Ben for my 2x/year cleaning beginning in January 2023. Things went fine until my cleaning in September 2024. What was supposed to be a routine cleaning appointment turned into a nightmare when I got home and saw a chunk of my right lateral incisor missing and a scrape down the entire length of the tooth. I immediately called the office to talk to Ben to understand what had happened to my perfect tooth and that I needed this new divot and scrape in my tooth to be fixed. Ben said that "he had no tools that could have done this" and never took responsibility saying instead that "removing plaque can uncover these issues" - removing plaque and removing a piece of someone's tooth and then scratching the length of it's surface is entirely different. The bonding he put on the tooth lasted one week. I went back again and he put on more bonding but also somehow a black mark or small hair mixed into the bonding. He fixed it again. That time it lasted two weeks. I went back again, entirely distraught and frustrated that he permanently disfigured my tooth and solutions weren't working. When I went back again in October 2024 to have that bonding replaced for the fourth time it was chipped/snarled on the bottom of the tooth, but I dealt with it. The emotional distress of this issue that he caused due to negligence and his poor dentistry has cost me time away from work, immense stress, and a dental issue in the front of my smile that I will have to deal with for the rest of my life. There is absolutely no way this kind of damage should happen during a routine teeth cleaning. The bonding from October lasted 6 months until this weekend when again, it fell out. I called the office today to get in to have Ben fix his mistake again when he had his very nervous dental assistant, Juan (who was present during the destruction of my tooth in September 2024), call me to say they are dismissing me as a patient. Ben does not want to deal with his error and mistake ever again. I let Ben know that I will either a) allow him to pay for bonding treatments as they are needed throughout my lifetime from another dentist I will be going to, or b) get our legal teams involved in a much more expensive way (targeting Ben and Juan) to get to the bottom of a permanent financial solution to my dental care for this issue. Juan let me know he will be emailing me today after talking to Ben about these options.
It cannot go without saying that I referred two friends to Ben, as well, and I recently learned that both of them have since stopped going to him due to concerns over issues he caused to their gums and sides of their teeth. Neither have left online reviews - SO BEWARE.
Ben has great reviews online, he seems understanding and warm in person, which all drew me to him in the first place - however when something goes wrong - that he 100% caused - he is out of his depth in solving the issue. And then, he will dismiss you as a patient without taking responsibility for his actions. Ben is a very poor dentist for both routine teeth cleanings and also cosmetic work. Steer clear.
In the double photo below, the top photo is the damage he caused to my lateral incisor during my cleaning in September 2024 and the bottom is one of his attempts at restoring my tooth to what it looked like when I walked in for my appointment. The other stand-alone photo is what my tooth looked like this weekend when the bonding fell off. I just wish I never walked...
Ā Ā Ā Read moreThe Best Dentist Experience Iāve Ever Had ā Thank You, Dr. Ben!
If I could give Dr. Ben more than five stars, I absolutely would. After years of dental anxiety, bad experiences, and unnecessary treatments from other offices, I can finally say Iāve found a dentist I trust completelyāand thatās not something I say lightly.
From the second I walked into Dr. Benās office, I knew this would be different. The space is incredibly clean, modern, and calming. It doesnāt feel like the usual sterile, cold dental officeāit feels warm, inviting, and thoughtfully designed. I felt a sense of comfort that I hadnāt experienced in any dental setting before.
His staff is just as amazing. Every single person I encountered was kind, professional, and genuinely caring. They greeted me with a smile, explained everything thoroughly, and never once made me feel rushed or like a burden. You can tell that Dr. Ben has built a team that values kindness, compassion, and excellent service.
And then thereās Dr. Ben himselfātruly one of a kind. He is one of the most patient, understanding, and gentle healthcare professionals Iāve ever met. I came to him after some really awful dental experiences in the pastāoffices that pushed unnecessary procedures, didnāt listen to me, and even did work I later found out I didnāt need. So I was naturally nervous, and even a little distrustful. But Dr. Ben completely changed that for me.
I came to him with a failed crown that had been done by a previous dentist. It had caused me nothing but pain and problems, and I was terrified to go through the process again. Dr. Ben listened to my concerns without judgment, thoroughly examined the situation, and took the time to explain exactly what had gone wrong and what he would do to fix it. He was so calm and reassuringāI immediately felt like I was in good hands.
And sure enough, the procedure went beautifully. He redid the crown with such care and precision, and I was barely in any pain at allāduring or after. It was honestly the most comfortable dental procedure Iāve ever had. The difference between this experience and my past ones was night and day. Dr. Ben made sure I was okay every step of the way, and I never once felt rushed or dismissed. Heās a true professional with an incredibly kind heart.
If youāve ever had a traumatic or negative dental experience, please believe me when I say: Dr. Ben is the dentist youāve been searching for. He will change the way you feel about going to the dentist. He listens. He cares. Heās patient, thorough, honest, and incredibly skilled.
For the first time in my life, I actually look forward to my dental appointmentsāand I never thought Iād say that. Thank you, Dr. Ben, for fixing my crown, for making me feel safe, and for restoring my confidence in dental care. Iām...
Ā Ā Ā Read moreNot sure how they got so many 5 stars but if you are considering this dentistry, be aware of the unprofessional staff and overpriced services.
During the first visit the nurse/assistant left my station in the middle of the cleaning, and I have to work with the dentist to hold the saliva ejector all by myself through the rest.
They charge 3 times over the area market average for basic filling, and as soon as I realized the price didn't look right, the front desk started to try to confuse me by talking a lot about different filling materials and emphasize how much they care about patient so they don't do amalgam and thus you have to pay extra to have composite filling (which in fact is just a common dental standard since the amalgam has been out of market for decades). THEN, as I'm still questioning their pricing, they started to blame how insurance should be responsible for all this (saying my insurance is doing "downgrades" so I have to pay extra). Later as I called my insurance, the agent reviled me the price I should pay for a composite filling based on their contract with this dentistry, which is WAY LESS than the after-insurance price on the treatment plan.
The funniest part is, at the end, as I mentioned I've never seen a basic filling cost this much before, the front desk started to question me where I'm from and said may be the place I'm from has an overall cheaper service (I've done fillings in LA and NYC, never seen basic treatment this expensive LOL).
The end is, I'm able to do the same treatment 4 blocks away in another dentistry with 1/5 the cost. So please rethink before you choosing them since this is all about trust, these shady overpricing and front desk talks are...
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