Yai’s on Vermont — Restaurant in Los Angeles

If I could give 0 stars I would. I’ve been coming to this location for a while till just recently when customer service started becoming extremely rude and very shady. Every time I come to this restaurant there’s this lady with a bowl haircut that is rude whenever you ask her for assistance. It started when me when my mother in law came to this location and they charged her a service fee of $20 and when she paid for it she saw in the receipt and when she told them about it they just said “sorry for the charge it was a mistake in the system but we won’t be able to refund you” and there were many times this happened when that short lady with a bowl haircut would happen. The last straw was when we had placed an order for our food and they maid the mistake of not putting an order for my BBQ beef. When I asked politely if they knew how long the order for the beef was gonna take they said they didn’t put it in but they’ll bring out. We finished eating and waited for about 20min after we finished but nothing came out so when I went to ask the short lady with the bowl hair cut she said “you have to wait since you just ordered.” In a very rude tone. I was shocked but kept it cool and politely asked do you know an estimated time. She said no “I don’t know it’s gonna take a long time go sit down”basically screaming at me. I just said okay I just want to cancel it thank you and just sat down waiting for the recipe to pay and leave. When they bring the food and I said no I canceled it because she said it was gonna take a long time. Then she came back and told me to confront me about the food I told her she was being rude the way she was talking to us and she said “well if you don’t like it leave and don’t come back just pay and leave” she even put her hands together and told us to never come back and to leave humiliating us and herself the way she was acting. If you guys to come here be careful with the short lady with the bowl hair cut because she puts fees in your recipe or she’ll blow up on you if you...

DO NOT EAT HERE ! The service is so terrible, they treated me so rudely ! So unbelievably, I’ve been coming here for over 20 years and they have not once treated me this way ever before ! I felt so discriminated in the position they put me in, it made the environment feel so hostile. Last week I had asked the waiter what type of sauce did they have because I had forgotten my favorite sauce. He replied and said I don’t know you so I don’t know what sauce do you want and he said it so rudely. When he could’ve given me a run down of what kind of sauces did they have. The waiter continued to gossip around with his other co-workers and made me feel uncomfortable! Then today on March 1st I wanted to order again from this place because I like eating from here and they suddenly recognized my face, when last week they said they have a lot of people coming in and out of this place and that they won’t remember anyone so I was surprised that they recognized me. They proceeded to make me feel uncomfortable and discriminated when all their staff members came out of their way to stop what they’re doing just to come out and see who I was. This was the worst thing that has ever happened to me because us as customers should never be treated this way when we are the ones who help their business more than anything. Without us there is no business ! The waiters are careless and...

Unprofessional waitress. The waitress who sat us was ok. But the one who took the order and served us just does not know how to do customer services, offensive and especially very defensive. The owner should offer training to waiters and waitresses before letting them serve the customers. In American culture, it is important to answer the question before ellaborating your answer and especially do not take the customer's questions as you are being offended. They ask you so that they can clarify the menu and get exactly the foods they want. I had been living in Thailand for years and found out that typical Thais are very defensive. That is the way the kids were raised. Most of the things become punitive. That makes them a very defensive person. The problem is that they bring this into their work without even being aware of it. This is the very reason that they don't normally answer your question directly but try to go around the bush. So they can get away with it if they answer it wrong.

My experience with that particular waitress, she just could not answer a simple question if the vegetable on their menu equivalent to another name. She replied, "no one has asked that question before", instead of getting help from other servers if she does not know the answer.

Training how to do customer service right might resolve this problem.

The food is somewhat...