Lemongrass Cafe and Market — Restaurant in Louisville

It takes a lot for me to get me upset enough to place a 1 star review. Placed a to go order and it said my order would be ready in 20-35 minutes.

I waited for at least 10 minutes to pay for my order when I got inside and when I gave him my card to pay, he put my card on the counter and didn't even hand it back to me. Ok, fine. A little rude, but ok. So then he asks me what my vehicle is that I was in, and I told him. He said he would bring out my order. After waiting for another 15 minutes, I went inside just to ask him about how much longer and he said about 5 minutes and that they were wrapping it up now. At this point, from the time I submitted my order until they actually brought out the food, it had been a total of 50 minutes!

Then he brings it out, doesn't even hand it to me, and puts it on the counter space closest to him. Doesn't apologize, look at me in the face, or has any care for how he treated me from the start. Just rude from the start. How does it take nearly an hour to make TWO SANDWICHES and four spring rolls?? Never in my life had I ever waited so long for a couple of sandwiches. The audacity to be rude after making someone wait for so long for some simple sandwiches. It's one thing if he apologized for the long wait time or handed me my food and thanked me for my patience/wait, but all I got was a rude attitude.

This was my first time there, and I will never ever return. I'm Vietnamese and know what good Vietnamese food tastes like. I would rate the food 2.5 stars.. it was ok, but because the service was absolutely terrible, they're getting a 1...

I used to patronize the Middletown location, but after getting a couple of poor meals that the server did not offer to resolve, I decided not to go back. Today we tried the new location on Richland to have Chinese food. It was the worst I have had in Louisville. Ever. General's chicken came and it was tough and stringy and dry. Almost as if they breaded chicken that was already cooked and then fried a second time. When the server asked if everything was good I was honest and said the chicken was very hard to chew. He nodded and said it was because it was fried. I have had this dish and other fried dishes at other Asian restaurants but they were never like this. The breading should be crisp and the chicken tender. The “sauce” was very stringy and thick. Unappetizing altogether. My wife ordered “princess chicken. It came with little shrimp but no chicken. Again the server asked if ok and she told him it was supposed to be chicken. After the staff argued for a while in Vietnamese they remade the dish. When it came the server said “here your Kung pao chicken.” She decided to make the best of things and just ate some of it. The peanuts - which were also not supposed to be on the dish she ordered - were old and stale. In addition to all this, both shellfish and peanuts could present big problems to an unsuspecting person with food allergies if eaten inadvertently. Places like this do not deserve our patronage. We will not go back...

Usually, when I find a little spot I like that has good customer service and good food, I tend to eat there a few times a month. This was the case. I went 3 times in a short period of time. Sat at the same table, with the same guy waitress. Small place, connected to a store, few customers. The third time, after ordering appetizers,I noticed a roach crawling all over the condiments in the dish where the condiments was housed. We had seen a pepper dish the previous time, crushed peppers, but should be refrigerated. Hardly covered. I didnt use, so gave it no more attention. To think roaches crawled all in that and someone surely used it. GROSS. Disappointed I didn't see the bad reviews beforehand, but it explained his reaction. Not surprised, aknowledged it was a known issue...the kicker...No apology, empathy, nothing. Only him motioning/mocking his fingers like a spider, saying, "Yes, crawling on the condiments?" He was fully aware and didnt budge to clean the table, go see anything. Plenty of the reviews vouch for the fact they have been having them. Huge upset. Having no empathy of feeding those supporting your business in a clean and healthy environment. The 100 on the Door seems mearly impossible considering the store connected doesn't seem clean. Most likely the cause of the bug...