Ziggi's Coffee — Restaurant in Louisville

I usually love this ziggis and ziggis has been my go to for years. I have been debating on sharing this because I don’t want to come off a certain way. Me and my boyfriend had gone to ziggis a couple weeks ago for national root beer day (Wednesday at 10:30am) and brought some change for a drink (quarters and as someone who has worked in customer service, I know it’s not ideal, but we had the quarters organized and specifically picked clean quarters too). When we got there, my boyfriend handed them the quarters and they responded with “really?” To my boyfriend and then proceeded to shout “is this chill? Is this chill? Is this chill?” Across the store (customers in the store I’m sure heard) to their coworker/potential manager. As they were counting the change, we tried to get their attention numerous times to remind them that it was root beer float day making the drink $1.50. They ignored us entirely so they counted all of the change and when we told them, they said “oh my God” and recounted it. They also asked us how much was in the bag ($12.50) and weren’t even going to count it until one of their coworkers told them they had to. Me and my boyfriend were really frustrated and in disbelief by this behavior and it took a lot from both of us to hold back our words. When they said “oh my God,” we told them to just keep the change because we didn’t want to deal with that situation anymore. Instead, they gave us $3 back and dropped it into my boyfriends hands causing some of it to land under the car so we couldn’t grab it and realistically only got $1. As someone who has worked in customer service, I understand how quarters are frustrating to count. But also, we simply had enough to get a drink and wanted to enjoy it. That being said, this situation has made me extremely uncomfortable to come back and I have been going to a whole different coffee shop due to this. I hope they can be held accountable for their behaviors. Thank you for taking your time to hear me...

As a trial attorney, I have essentially been living on coffee for the past 25 years. So, so sick of Starbucks. I discovered Ziggis about 4 months ago. They did have some issues with their drive through moving slowly back then, but that appears to have resolved. They're still settling in. Also, I just walk in if I see more than 4 cars in line, which is rare. There is never anybody in line inside and the service is fast.

The main point and the one that matters is that Ziggis has the the best coffee around. WAY better then that wholesale stuff they sell at Starbucks and call coffee. Further, when you order a 24 oz. iced latte, it comes with four shots - not three. For any honest to God coffee drinker looking for the true taste of coffee and the caffeine boost, this is the place. And their scones are awesome. Just watch the calories!

Finally, the employees are great. They're a sweet bunch of kids working really hard to be upbeat and caring during crazy, difficult times. I am psyched to have this kind of restaurant in Louisville. They can expect to be getting group orders from my firm, and tons of orders from me, in the...

I went here on my lunch which I have done a few times. The barista asked me if I was getting my usual. I said "no, I'll take a coffee." She asked "room?" I said "room with a view" which I thought was a clever/funny answer to the question. I sit down drink some of my coffee and eat my doughnut then leave. I'm at my car when the manager (Collin) comes toward me. I asked "what's up?". He said "I don't mind you coming here but I can't have you saying things to my staff that makes them feel uncomfortable." I asked "what did I say?" Collin said "when she asked you for room you said "room with you". I proceeded to tell him "no I didn't I said room with a view it's a common expression". He said "sorry, that's what I thought you said it's a misunderstanding" but continued to accuse me more intently. I said "well I didn't and I won't be coming back" then left.

I'm flabbergasted I'm tied to a pseudo comment I didn't make and don't know who in their right mind would. I feel rattled by the experience and think it was handled poorly. It's defamation of my character and gives me a bad reputation in the community. I feel...