Jersey Mike's Subs — Restaurant in Lower Nazareth Township

Today around 6:50-7pm est I called to place an order. A young girl answered and after I stated I wanted to place an order, she placed me on hold. By placing the phone down on a table, I then proceeded to listen to her and a bunch of other girls laughing and joking, for about 10 minutes, I timed it after being on hold for 2-3 mins of this. Then they hung up. Very unprofessional but nothing compared to what happened next. I called Back. They answered and immediately hung up. I heard sound for about a sec or two. I called Back a third time and was greeted very aggressively and coldly by a different girl, she had a very distinct voice. I started calmly to say “ hi. I just called to place an order and was hung up on...” before I finished she cut me off and said, real nasty, “I didn’t hang up on you, (she made a clicking noise with her mouth) and then said soooo...” and let it hang. I said. Ok. I’d like to speak to a manager she said well there isn’t one here. I asked when he would be she said tomorrow at 10am. His name is Ralph. I said ok what is your name and she said “I ain’t gotta give you my name”, nasty, and hung up. I was very upset. I’ve been coming to that location many times and while I noticed that the customer service varied among the many teenagers or whatever you have working there, her attitude was exactly the opposite of friendly like your mission statement says... I had a friend call in and order the food shortly after. I went in to pick it up, calmly and friendly. After I paid and had my food I asked the cashier who answered the phones. She said it depends. I told her politely ( I could tell by her voice it wasn’t her) briefly about my experience. She had free sub coupons in her hand before I finished as if that’s gonna make it better. I don’t want something for free. I want to be treated like a decent human being. Further more I asked her for some names and she wouldn’t give any. Said that she was slicing. Meanwhile while I’m talking there are about 5-6 teenage girls in the back behind the counter whispering and giving me looks of attitude. This was a disgusting experience. You have unprofessional kids running a store and there is no leadership or managers present. I don’t think I’ll ever return and will spread this story around in my social circle because many of the people I work with frequent there too,...

Jersey Mike’s has become a staple location for my family. Personally, I think the food is overpriced and of poor chain quality. I enjoy giving my money to local businesses instead. However, my family frequents this location since it has opened. I understand that management at this location must still be gathering their bearings, although tonight, according to the staff, a very young staff consisting of young teenage girls, there was no manager or supervisor present. Very unprofessional. Tonight we were put on hold when calling in an order while these young girls chatted and laughed in the background. After several minutes the phone clicked and we were hung up on. Upon calling right back another answer followed by an immediate click. By the third call we were aggravated, the young girl who answered had an immediate attitude. After inquiring who the manager on duty was we were told there was no manager on duty...what management leaves a group of teenage girls alone to handle a business. By the fourth call a different young lady answered, nice and pleasant she finally took the order. Upon arrival we inquired with the cashier who was taking calls that night, she stated she did not know. We then inquired again who the manager was and were told due to training there still is no manager? This is extremely unprofessional. These young ladies with little customer service experience should not be left alone to handle a business. Also, you should re-evaluate whom you have hired, some clearly do not grasp the...

I was excited that they offered GF hoagie rolls, and finally after almost 2 years I was able to take my daughter out to eat. I'd never been to a restaurant that had GF selections before, but I closely payed attention to how they clean up to keep wheat cross contamination out of the GF food. I was excited to see a gentleman bleaching the counter, and then putting down fresh wax paper to make my daughter's sandwich. Next sandwich was on a regular wheat roll, and I watched the same gentleman with his wheat contaminated gloves pick up the unwrapped meat and then slice it. I was mortified. Wheat including cross contamination can really make my child and many other people very sick. I know that eating GF is a fad for many people, but for us it's a lifestyle to live a healthy life for the rest of our lives. We can't eat wheat and we can't eat food that's cross contaminated by it. There needs to be strict guidelines that all food places should legally have to follow if they're going to offer GF food. It only takes a second to take off contaminated gloves, wash your hands and then put on clean gloves. It's a real shame because I really like this place. The food was good and the service was impeccable. It was also nice to see my child enjoy herself like other people after being afraid for so long about what may be in her food, and unfortunately we won't be doing that again...