Went in to order some crazy bread. They usually have premade garlic bread unless you ask for them to be freshly made. I usually don't mind taking the premade ones although I sometimes ask for small adjustments, such as a little more garlic butter and that's it. Today I had a very bad experience with a young lady who's one of the managers. This time would be the second instance that I was treated very rudely by her. She immediately gave me her passive aggressive attitude. I ordered the crazy bread and noticed that the bread was already tightly wrapped inside of a small plastic bag, with sauce. I never witnessed her or any other person grab the crazy bread out of the warmer. I believe the crazy bread was already sitting out for some time, and they decided to give me the bread considering that's what I ordered. I had a problem with that, as anyone would've. I didn't make a big deal out of it I simply asked if she could make small adjustments by adding a little more garlic butter. She inturn gives me a look as if I'm bothoring her. She then rips the bag open, and proceeds to aggressively grab the bread to the point that all the crazy bread sticks spilled onto the floor. At this point she's drawling the attention of other customers. She laughs about it along with another coworker. She proceeds to grab another order of bread from the warmer, she handling my food very aggressively. She throws the bread onto the steel counter, take the butter garlic sauce and literally soaks the bread with it. At that moment I decided to get a refund. Once I asked for the refund she them snatched the cash register open and proceeds to hand me my refund, considering she'd already given me her attitude, and was being extremely aggressive for some unknown reason, I felt that she was also going to drop the change in my hand. Therfore, I asked could she sit the money on the counter. I then proceed to leave. No customer should ever be treated that way, so I wanted to speak with her supervisor. I then proceed back into the store to ask for her supervisor, as I'm walking in I hear herself and another gentleman saying horrible things about my appearance and making jokes. They were caught off guard seeing me return. I ignored the insults and proceeded to ask to speak with her manager. She's being condescending at this point, she tells me that she is the manager, with a smirk on her face. I asked her 5 different times for the name of her manager and she continued to patronize and antagonize me. All in front of other customers. I felt extremely embarrassed that she was treating me in this way. After the 6th attempt of asking for her manager, she then gives me the name. I tell her that I did not appreciate the way she was treating me, she then acts surprised and confused as if I'm crazy and completely fabricated the situation. I walked out and told her I would be speaking to her manager. She mocks me as I'm leaving and laughs. I've never in my life witnessed an employee behave in such a disgusting and unprofessional way. I would never return back to this particular location. I will be contacting her supervisor and possibly corporate. Her behavior was completely...
Read moreI've had the worst experience with Little Caesars ever at this location. I placed on online order at 4:50pm. My order was supposed to be done by 5:10. I showed up at approximately 5:15 and found that the pizza portal was out of order. It's been out of order for months.
No one acknowledged me at the counter until about 5:20, in which I was told the order would be ready in 5 minutes.. after 5 minutes, I was told that they were cutting my pizza up and it would be right out. Fast forward to 5:40 p.m. The food was not ready yet, and she mentioned that they were just now cooking the wings.
I asked for a refund at this point, and was told that they could not do that. The manager referenced the sign on the door. I posted a picture of the sign, it mentions that a refund could be made with receipt or return of product. She disagreed and told me that she could not help me. She said that she would reach out to the general manager. 5 minutes later she came out and indicated that she could give me a refund, but there wasn't any way to make the food come out any faster from their ovens. I never realized that wings could take almost an hour to cook.
This is unacceptable. I've never had such a bad experience with a restaurant in my life. Both the original girl at the counter and the manager both lied and were unwilling to help. They had a really bad attitude about the...
Read moreIt turns out I have to leave a review this time. Order the pizza supreme with all the good toppings the meats and the onions and the peppers, and then decided to go ahead and let them up sell me on the crazy bread. We show up a few minutes late from when it's supposed to be picked up, and when we go in we're told the crazy bread isn't ready it'll be 5 more minutes.
Of course we wait About 5 minutes and go in and they completely forgot about the order. But wait there's more!
When we finally were able to sit down open up the pizza box at a picnic area we found that the pizza had not been cut. It is a round whole pizza.
The pizza was good, and I guess I'd rather have a pizza I have to cut the taste good then a pizza that's well cut but taste terrible.
I just wish they understood that when you have bad service you need to do something for service recovery, even if it's simply saying I'm sorry we will try to do...
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