Capri Ristorante — Restaurant in Lyons Township

We visited this restaurant for the 1st time on Sunday. We made a reservation for 2pm and were the first patrons to arrive. As we entered the venue it seemed mysterious and dark and smelled of Lysol as the floor must have been cleaned a few minutes prior. Once inside the venue, we were not greeted nor acknowledged. The greeter was not very cordial or friendly. The place looked very quaint and had artificial lemon trees making you feel like you are in an interior open door patio of an Italian cottage. The place was also very dark. As we entered the restaurant, we were seated in the extension of the restaurant at a table that had us slanted and sliding off of our chairs. We tried to make the best of it and placed our drink orders, until another family arrived and was seated in the opposite end of where we were at (by the way my head was almost hitting a bar top that was placed in that area as well). Finally, we asked the server if we could be seated in another location where she would still be able to take care of us, we were just not comfortable at that table. So, after about 2-3 minutes she comes back and said something like you said you weren’t moving anymore. Not sure what happened but there was some sort of confusion and the restaurant was at this point empty, as once again, we were the 1st ones to arrive. Finally we were moved into the inside of the restaurant and all I saw was a corner and a wall filled with linen and champagne glasses… the table was so pushed into the linen wall that there was no way to sit down as we pulled the table out because the greeter seemed more upset that she barely pulled it out. My 8yr old couldn’t even squeeze in there so we had to pull the table out more ourselves. Soon after sitting we realized we were placed in the bus boys corner area where the linens are stored along with utensils. Also adjacent to us was the kitchen curtain/doorway no more than an arm length away. In the little space we would have gotten bumped for sure! The bus boys started grabbing utensil right behind us and it was so loud(imagine having sat through that noise through our whole meal!!!) then after my daughter squeezed in the table and the linen wall, my son sat right where an outlet was. The outlet was right behind his head with extension cords hanging out(safety hazard for 7yr old for sure!) After feeling that we were placed in an even worse area, we debated amongst us on just leaving. Finally the new waitress made her way to us and my husband politely told her our situation, we were basically placed from bad to worst! He told her we were not happy at all with the situation and that we just didn’t want to have our food spat on because we wanted to move again. In the midst of this, we overheard someone saying that all the tables were reserved. So I made the final call on saying let’s GO!! We got up and walked out and my husband went to speak to the new waitress and another waitress that was with her. My husband very nicely told them that it wasn’t them but it was the situation we were being presented with. So my question to Capri restaurant is, when you call to make a reservation, are you supposed to say exactly what table you want!?? Because the tables did not have any names and if we were the first party of patrons to arrive, why were we treated so badly from the poor greeting etiquete to the placement of tables. Being our 1st time and having had such great food reviews from a lot of school parents, we expected top notch service. We were so disappointed and unfortunately we cannot say the same. It is not kid friendly nor did we feel welcomed at all, I guess we are not regulars so we weren’t treated with the kindness...

I am dumbfounded over this holiday luncheon we had planned at Capri in Burr Ridge. My partner was there several years ago and said it was great. To begin with, We walked in and it was so dark I cound't see where I was walking. The hostess grabbed my hand to walk down a ramp to get closer to windows so we could see and read the menu. The menu had gone from 3 pages to 1 and was very difficult to read. They could have brightened the festive lights for the lunch crowd! You had to rely on wait staff to explain dishes! Server comes over in minutes to take your order and told him we were trying to get thru it. He comes back again and we hadn't decided but ordered appetizer. We ordered calamari with red sauce. Extreemly dissappointing. The red sauce was as thin as water and did not adhere to the calamari! Nothing we could do, that was their sauce - horrible! We went back to the menu and finally made a decision. My partner ordered a BOWL of minestroni. He got a small cup of what looked like tomato soup, which no veggies in it! Plus, it was cold. Server must have skimmed from top and not from the bottom. I wish I had taken pictures. Sorry. Now the meal comes and my partner ordered stuffed shells and I ordered chicken marsala. I had asked if there were alot of mushrooms because I would have paid for extra, but his answer was yes. The 3 stuffed shells were tiny and should have been an appetizer and not a lunch/dinner for over $20.00. My chicken marsala was horrible. The chicken was pounded so much to make it look bigger that is was tough and chewy. The mushrooms were so TINY that I could not even fork them. The butter knife would not even cut thru the broccoli because it was so hard. Didn't steam it properly! I ate the florets and left the stems. I had my partner take some of the marsala and he agreed with me. This has to be oine of the most dissatisfying meals of my life! And our bill was over 80. I asked to sustitue the pasta to broccoli and came to find out that server billed for the broccoli. I questioned the server about the charge and his answer was "WE DO NOT SUBSTITUE ANYTHING WITHOUT A CHARGE"!!! I would give this place 0 stars if I could, but I had to give them a 1. They don't even deserve that! We went straight to the theater and ordered popcorn, which was excellent, but we shouldn't have had to with almost a 100 tab! This place will NOT get another chance, even if it were...

Capri is our “go to” restaurant for special occasions, as well as when we get the urge for incredible Italian fare. HOWEVER, the restaurant’s atmosphere has disappointed on several past visits. Our last visit of Saturday June 21st, ( 7:30 reservation); was really our most upsetting. Two weeks previous, I made a reservation on their website ( reserve a table); for the above mentioned date. I requested a corner or table by a window, because during a couple of previous visits, my wife was constantly bumped into by wait and service staff, due to wall to wall; overbooked conditions. Well, we were seated last Saturday in the porch room, just across the left side corner window wall. In that particular across from us, was a party of 10 adults at adjoined tables. We made it through our watermelon appetizer, ( ridiculously priced at $16, -for “5”- , 1-inch square pieces of watermelon, some nuts, a bit of feta cheese, and balsamic drizzle., come on!) No wonder there were no listed prices on the appetizer menu! Nonetheless, we had our side salads; and about 1 minute after our entrees were delivered, the main hostess/ manager ( jumpsuit outfit), unseated the party of 10 from the corner, and re-arranged their tables to the left side by the windows. She then moved our table about 2 to 3 feet towards the center toward the lemon tree, squishing us even more; than when we originally were seated. While this was happening, the party of 10 was standing in the already crowded aisle. Here the tip in, a rather large man, 6ft plus; was standing with his butt cheek literally inches from my wife’s face. She commented out loud, but in the roar of the atmosphere , nothing was heard. Just then, the same manager came back to the table to move and squish us even more towards the lemon tree. My wife yelled “This man’s ass was just in my face!” She smirked, apologized; and mentioned that she would buy us dessert. We finished our meal, and our waiter stopped by; and asked if we wanted coffee, we declined; but wondered why he did not question us about dessert. A few minutes later, he appeared with a piece of what turned out to be coconut cake. My wife is allergic to coconut. Unfortunately, he disappeared b4 we could say anything. ( It would have been nice if we were offered a choice, even a scoop of ice cream would...