Cold Stone Creamery — Restaurant in Lyons Township

This Is an Ice Cream Place Where Your Wallet Gets Licked More Than Your Ice Cream Cone

I walked into Cold Stone expecting a sweet treat. What I got was an existential crisis in a waffle bowl.

Let’s talk about the portion sizes. For the price they’re charging, I was expecting them to fill the cup all the way to the top and some more like what many other places do. You know, like they actually want you to feel like you got your money’s worth. Instead, they daintily dropped a scoop smack in the middle of the cup like they were afraid of overfeeding me, leaving enough empty space to rent out as a studio apartment.

And it’s not just me. Scroll through the reviews and you’ll see a recurring theme: “Where’s the ice cream?” It’s like a dairy-themed game of Hide and Seek, except the ice cream is losing… and so are we. Cold Stone’s responses? Oh, they read the complaints. They reply politely. And then? Nothing. Lip service topped with sprinkles of “we’re not changing a thing.”

And the prices? Brace yourself: $20 for two mid-sized cups of ice cream. For that, I was hoping for a life-changing dessert experience. What I got was a reminder that I should have just gone to one of those places where they’re happy to pile it high without a side of regret.

Not returning. If I wanted to spend a fortune and leave unsatisfied, I’d go to an overpriced theme park without...

👋🏻 Hey fellow Google Maps users! ☺️ I went to Cold Stone Creamery in La Grange on 7/02/24 (Tuesday) with my boyfriend, his younger brother, & their cousin. This was my first time coming this location. I love Cold Stone and it truly never disappoints. I think it’s located at a perfection location because it’s right next to the Classic Cinemas La Grange Theatre.

🍦 Food: I ordered my usual, a Coffee Lovers Only. There’s no Cold Stones near me, so I had to treat myself by getting a Gotta Have It/Large size. It reminds me of Jamoca from Baskin Robbins.

😌 Atmosphere: I loved the atmosphere. I went on a really hot day, so it felt nice walking into the cold that is Cold Stone. 😂

⭐️ Customer Service: I thought the customer service was good. The cashier that took my order was really nice. Make sure to tell the cashier your phone number if you’re a rewards members to get those points.

🍨 Overall Experience: Overall, I had a good experience at Cold Stone Creamery in La Grange. I would highly recommend this place if you’re craving some dessert after getting some food around the area and/or watching a movie at the Classic Cinemas La Grange Theatre which is right next door.

💌 I hope this review helps Cold Stone Creamery in general, Cold Stone Creamery @ La Grange, & its current and future customers.

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If I could rate this store a half star I would based on the amount I spent and how I was treated when I called to complain about the portion sizes we were given. When we would go before to Cold Stone, we never had a problem with the portion sizes so I am guessing it is based on who is working packing the portions for customers. I was told on the phone when I asked that they arent measured by scoops but rather ozs and the girl I just spoke with tonight stated the biggest size is weighed at 12ozs. When I asked do you measure each time you give portions and she stated no, it's eye sight and I stated what I got was not at all worth almost 9.00 for the ice cream we recieved. Unfortunately, a place we have loved to go to as a family, I will choose not to go to based on the way I was hung up on by asking simple questions with a nasty tone. I really hope the next time a customer calls to let a company know how a customer isn't getting the amount they are spending based on ones eye sight which varies and is not always...