Auntie Anne's — Restaurant in Madison

I've loved this peak of mall food location for my whole life, and lemme tell ya pal, these guys are great. Multiple times I would go there in my usual comfy attire. Third eye, goth dress, cat ears and tail, just my everyday. And I was treated with up most respect and kindness like every other customer. No weird glances or comments at all! Those are the things I'd get in a Walmart, but not Auntie Anne's.

They got my back with their fantastic pretzel dogs. They're always hot and ready, almost like it was just for me. But oh ho ho, get ready for this, if you haven't had a strawberry smoothie from here? Gaw I can't tell you in perfect words just how wondrous my first one was. I just had a food-gasm about it frankly. You should get one if you love a tasty cold fruity drink.

The photo is from just last week when I was enjoying a lovely picnic with a pal of mine. However, side story, the mall security seemed to not like the idea. Allow me to vent/explain;

Mall security walked up to us within ten minutes or so and said that we had to keep shoes on and could only eat in the food court. We weren't being loud or messy, we were on the carpeted resting area on top of my blanket, we kept the food close to us so it wouldn't get on the floor. Tbh the only thing they should've reasonably held us for was the fact that I was sort of in the way of one of the benches. But that's it. Plus, I have sensory issues as an autistic customer so eating where all the noise and heat was wouldn't have worked for me.

Needless to say, we chose to eat our yummy food outside the mall after that. Didn't wanna cause trouble with the rules as I really like this Auntie Anne's location. ☕️Here's to getting more Auntie Anne's and hoping that the mall itself does better...

Was very disappointed with auntie annes for the first time. I purchased the mini dog pretzels for lunch and after tasting one realized they weren't cooked all the way through. Mine were still raw on the inside! I returned them and explained what was wrong. The staff then didn't apologize. So I asked for the regular pretzels bites instead and ask to be compensated for the difference in pricing because they were cheaper than the mini dog bites. They said it was only a matter of a few cents, I paid for my food in the first place and could've gotten seriously sick if I hadn't noticed it wasn't completely cooked! They should've rcompensated the difference no questions asked since I brought back the uncooked food! I was so frustrated that I just left. East Towne auntie annes lost my business for good today! And I usually would stop there a couple...

We like the pretzels however these were dry and hard... The staff was rude and sharp. Yes I know it's shortly before close. That's not an excuse. While we won't hold this against other locations we will not return to this location in the future... We are very...