UPDATE: store says to contact them via email. THEY DO NOT RESPOND!!!!

Hello, This is going to be long, so bear with me. I have visited this restaurant twice since October 15, 2022 (my birthday) and then December 9, 2022 for my nieces birthday. On October 15th, my experience was fabulous! The server was attentive, I was given a free dessert, and had the whole gang sing to me! Fast forward to December 9th... my experience was just awful! I was embarrassed that I had even recommended this place for my niece's celebration. We were a group of 15. Our server Andrea ? (that was what her name tag said, but the receipt said Ines) had a bad attitude from the beginning. It seemed as if a new server was supposed to be helping our table, but then Andrea asked if we were paying together or separately, to which I responded separately - she told the new girl, oh this is going to be too hard; so she took over (kinda - the new girl was still following around). There were a whole series of things that took place that honestly made it so I am not sure I will ever return. Our drinks took forever to come once, and one, we found out after waiting 15 minutes for, she told us they were out of. So we tried another, she said rudely "we don't have that either". A few moments later, while bringing drinks, Andrea spilled a drink down my nephew's back. She said sorry, but did NOT offer anything to clean it up with. Shortly after that, my brother ordered a drink - a Maker's Manhattan and when he got it, it had bubbles in it and tasted awful. So when she came by, I told her about the drink, and she replied "that's how we make it here" no apology, nothing to try to make it right... so we told her we did not want it then and she said she would take it off the bill (she did). A bit later, after we found some people to tell them it was my niece's birthday so they could sing to her... she came over asking if we were ready for the song and asked if we wanted a dessert... to which I replied "well, doesn't she get a flan?" She responded, "NO, we don't do that any more - are you ready for the song?" I was kind of stuck at that moment - I said yeah I suppose. They came and sung and one of the other guys said smiling to her "what's the birthday girls name?" she said "I don't know" and rushed them along. The whole time, not a single smile was presented by her. There are probably a few things I forgot to mention as this was over a week ago now. I did try looking for a manager that evening, but I did not see one in sight. I am truly disappointed as the food is great, but the service is enough to make me not want to return! We spent probably over $1000 between all of us that evening and the automatic 18% was added which I understand is shared between everyone. The meat servers deserved it and pretty much everyone else, but she should not have gotten a dime that evening!