I ordered a quesadilla and went to the counter to try and tell one of the employees to toast my quesadilla twice. I noticed that everyone was more invested in the conversation they were having then doing what they were supposed to be doing. When someone finally acknowledged me a minute and a half later, he informed another person to do it when he clearly was not doing anything but gossiping. The woman ( I believe her name is Shannon) began to make my order and not only was she moving at the pace of a snail, she kept stopping to talk to another employee that was also not doing what she was supposed to be doing. When I placed my order, the other orders were already complete and on the table for pick up. So why did it take 8 minutes for me to get my order? It takes a minute and half to make and a minute in a half to toast. That's a total of 3 maybe 4 minutes (tops) and that is ALWAYS the timeframe in which I receive my order. 6 minutes into this ordeal, I notice that Shannon has yet stopped what she was doing again to talk to the same employee she was talking to before. I instructed the closest employee to me to ask Shannon to hurry up because I am late for work. At that point she finally puts it in the oven. When she hands me the box, she doesn't say anything like " Sorry for the wait" or "Have a nice day" or "Enjoy". Just rude. I will never go to that Wawa again as long as those people are working there. Management really needs to step up and pay attention to which employees have no business in...
Read moreProducts are not stocked consistently. Staff does not bag items when a bag is requested. When the bags were free my items were bagged every time. Why is it that when I have to pay for a bag I now have to bag my own items? When the staff is overwhelmed or at the end of their shift they act chaotic. I went to pay for my items with cash and the cashier could careless about whether my change made it into my hands. I see why wawa added the self checkout in their stores. Their employees suck and they hope to replace them with robots or some other machine that can do a better job. Got to be honest wawa was a great store when the employees use to manually take food ordered and you could get cold cuts...
Read moreHow can you fail at being Wawa? Got a quesadilla and chips that took 20 minutes for staff to prepare.... ended up with some weird soggy slop and stale&inedible potato mash within a minute of paying for it. Worst Wawa in the U.S. Had to go to the Wawa on RT 73 (very close by) and throw out the food.
I went to return food and get a refund but a 10 car pileup over the poorly placed air pump prevented me from doing so.
Avoid this Wawa. All the employees inside openly complained about the # of customers while the gas attendants were more interested in having a conversation about what donuts their noodles were going in than attending...
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