Dunkin' — Restaurant in Marple Township

The customer service here is truly disappointing. My kids bowl at the bowling alley next door so we walk over to get coffee in the morning and a little something to eat. The woman behind the counter rolled her eyes as I added donuts to my order. And basically forced me to buy 6 donuts bc it just made sense to her. I ordered 3 different type of donuts and each time I named the donut she rolled her eyes in disgust. I was so taken back by her rudeness I didn’t order my coffee as I feared asking for a iced vanilla coffee would be too complicated and too much work. I understand people have bad days, but the place was packed and you work at a donut/coffee shop. How do you not expect people to order donuts or more than one item. I refuse to ever step foot in that place again. You really need to train your employees on what’s proper customer service. I ordered two hot coffees and gave her min to key it in and once I added the donuts , she had an issue. Which the donuts didn’t even taste fresh...

Terrible Dunkin Donuts. Don’t waste your time getting loaded hashbrowns. They don’t put on cheese like the picture on the menu. When I stated it didn’t look like the picture, the cashier talked back and argued. They did put extra cheese on, but should have never been an argument. Then, went a different time and didn’t originally see the $6 meal deal. Ordered the same things on the meal deal and was charged 7.20. After purchase, saw the deal and asked for 1.20 back. Then had another argument and never got my 1.20 because “I should have seen the meal deal in the first place.” Horrible, will never go there again. Not friendly staff and terrible...

I'd like to know what the unwritten rule for being rude to customers is at these Dunkin Donuts chains. I find myself, the customer, being more friendly and well-mannered than DD staff. Does it have to do with tips? If so, I find that very off-putting and self-centered for the average person, not rich, who just needs a few items for the packed morning commute like any other fast food chain. Rolling eyes, talking in another language to their coworkers while not even paying attention to the customer as they check out, stale coffee for the non-tipping customers, and not even greeting the customer are just the beginning at some of these...