Baskin-Robbins — Restaurant in Maryland

Facility had a bad smell, tables were dirty and so was floor. Restroom was horrendous. The worst thing was the young man serving the ice cream and ringing up customers never wore gloves... 😮😮🤢 When I asked him why he did not wear gloves 🧤 he said, he only needed to wear gloves when making sundaes. I watched him handle money and then reach his nasty hands into the ice cream buckets, touching cones and all. After the 6th customer served... he then washed his hands... tell me Baskin Robins.. what type of business are you running over here 👎🏽 and why aren’t your employees...

Generally this location is fine. They are fast and courteous. Tonight, there was a young man working who hadn't seen before, he and the other young man were playing and chatting and not being attentive therefore messing up orders. They also weren't wearing their masks correctly. Employees need to be reminded of how to properly where their masks and gloves to include covering their noses...

Ice cream was half melted. We were told they had to take it out to clean the freezer and it melted in the shift of things, but it was at the point where you could tell it was re-frozen because of the crystals in it. We also had to wait for service because the boy working the front was on his cell phone taking a personal call and paying us no mind. We ended up leaving without...