Classic Bakery — Restaurant in Maryland

Do not order custom cakes from them, they made me a completely different cake and insisted it was what I ordered even though it looked nothing like the reference picture on the order ticket (which they themselves pulled out). They insisted it was the cake even when the colors they were reading off of my order ticket did not match the cake in front us. It was crazy gas lighting, I felt si disrespected. After several minutes they agreed to refund the cake after I caught the manager admitting the cake was white and then read the ticket which no where said white. (The cake was a white background with blue and pink piping, it looked like a gender reveal cake when that is not at all what I ordered. You can see for yourself in the screenshot of the ticket I attached).

More details to the story

This review is from someone who has been a repeated customer for over 3+ years now. This was the first time I ordered a custom cake and never again am I going back!

I ordered the cake to be held overnight on Saturday so that I could pick it up Sunday morning. This is the only way you could pick up the cake early in the morning. This is why the ticket says pick up Saturday 4pm instead of Sunday 10am.

However Sunday morning the manager or owner of the store called me and I found out no one put a note on my cake that I was picking it up Sunday morning. But the manager apologized since it was an issue on their end and told me that it was no worries and that he would prefer I pick it up at 11am.

I assumed he meant pick it up no later than 11am because they couldn’t keep it for me any longer in the fridge. However when my family went to pick up the cake they were told the cake wouldn’t be done until 11am because it needed “retouches” bc of the humidity of the cake. I thought this was unusual but fine, we didn’t have any other option but to wait.

When they brought out the cake even my family knew it was wrong because they knew the party theme and the cake did not match at all. When I saw the cake and heard them insisting it was the cake on the ticket (which they had on the table right next to the cake!) and saw that they were still insisting the white gender reveal looking cake I was so confused! This experience was the definition of being gaslighted. I started questioning if I was seeing the color correctly through the phone since he was insisting the cake was white and not pink, but no my family said its not at all pink its white with blue and pink piping! And the best part was i don’t know where they got blue from because it was no where in the ticket!

Thats when it all made sense. They threw my cake out when they saw that no one picked it up Saturday afternoon and when they called me and realized THEY made a mistake they asked that we pick it up at 11am so they could quickly whip up a new cake for me in less than 2 hours. And I told the manager that while on facetime. As soon as I said that he, agreed to give me the refund but still came back and shoved a napkin in front of the camera trying to STILL tell me that the cake was light pink and not white. Which that wasn’t the only issue with the cake, it also had blue piping and you could tell it was rushed! The piping was walmart level piping and no where near what was in the reference photo and the writing in the middle reading “twenty five” was also rushed and not even centered! They make great looking cakes which you can see from review photos so I knew this was completely off from their usual standard of work.

The order ticket says that they do not guarantee color matching, which I completely understand if its not the same shade of pink or lavender, but this was completely not that.

Instead of admitting they messed up and didn’t have my cake they treated us like we were dumb enough to believe their lies just so they could keep my money. That manager guy is going to make that business plummet! I highly recommend you take your business elsewhere to a bakery that doesn’t see it as just a business deal but actually cares that you are buying cakes for special...

Disappointed with Delivery Experience - Classic Bakery (Gaithersburg, MD)

My Order: Gender Reveal Cake Tres Leches/ Dulce De Leche

I rarely write negative reviews, but my experience today (June 10, 2025) with Classic Bakery was extremely frustrating and disappointing.

I placed an online order two days ago and selected a 4:30 PM delivery time because I work during the day and wouldn't be home earlier. Around 1:50 PM, I received a call from my apartment complex notifying me that my perishable delivery from Classic Bakery had arrived — nearly three hours early. My apartment complex does not have cold storage, so this was immediately concerning.

I called Classic Bakery to ask why my cake was delivered so early despite the specified 4:30 PM time. The man I spoke with (who later identified himself as the owner) told me, "We don't even do deliveries at 4:30. Our normal delivery hours are from 12–4 PM. If you wanted 4:30, you should have paid an extra fee for delivery outside the window."

I pointed out that their own website lists delivery hours as 12–5 PM. His response? "Oh, we must have extended our hours. I didn’t know that. I don’t know what the website says." That alone is concerning—how does the owner not know what information his customers are seeing online?

When I asked to speak with a manager, he told me again that he was the owner. He then tried to compare it to ordering flowers: "It's like when you order flowers but it’s a cake — delivery times are a window." But if it's truly a window, then why allow me to specify 4:30 PM at all?

Instead of trying to fix the situation, he explained it would be “too much” for the driver to come back, pick up the cake, and re-deliver it later. He did call the driver, but then told me they were already on to the next delivery and it couldn’t be changed. His only suggestion was to "try to keep it in an air-conditioned space" until I got home — not helpful at all, since Tres Leches cannot be stored outside of the refrigerator. Those kind of cakes spoil rapidly at room temperature, making them unsafe to eat.

What bothered me most was the complete lack of apology or accountability. If everything he said about their delivery process is accurate, then the website needs to clearly reflect that. Customers should not be misled into thinking they can select a specific delivery time if it’s ultimately meaningless.

Bottom line: If you're considering delivery from Classic Bakery, be extremely cautious, especially with perishable items. The lack of customer service, clarity, and concern for handling food items properly is unacceptable — particularly coming from the business...

• UPDATE *

Wondering what changed my mind? Excellent customer service and a delicious cake! After I posted my initial review, Areen reached out to me to explain that the cake wasn't done right and a mistake was made on their end. He convinced me to try the cake once more when they do it right this time. Not only there were fresh hazelnuts on the cake, but the cake was fantastic! The cake was just perfect for me - not overly sweet or covered in icing AND the Ferrero Rocher balls on the top. Everyone makes mistakes, but few own up to it and rectify it. I was impressed with Areen's professionalism and customer service. it is rare to encounter this level of customer service these days. It is truly a family-owned business with a diverse selection of baked goods and other food (ice-cream, sandwiches, candies etc.), and a great place to get cakes for every occasion!

I decided to give this bakery a try after seeing all the positive reviews, so I ordered a Ferrero Rocher cake for my husband's birthday. The bakery itself is quite nice and their customer service was okay too. I was slightly disappointed when I saw the cake since the presentation of the cake was not that great, but I hoped that it would at least taste good. When I brought the cake home and inspected it, the hazelnuts on the top smelled slightly stale, but I thought that they wouldn't put stale nuts on a cake, so I ignored it. The first thing we did after tasting the hazelnuts on the top was to throw out all the hazelnuts since they were indeed rancid. The nuts not just tasted stale, but also smelled, so I was shocked that they would still put those nuts in the cake. Unfortunately the nuts were also inside the cake, so we couldn't get away from that awful taste. Apart from the stale nuts, the cake tasted nothing close to Ferrero Rocher. It was so underwhelming on the taste. For a cake that wasn't cheap, it was misleading and a rip-off. A grocery store cake would have been a much...