Applebee's Grill + Bar — Restaurant in Matthews

Walked in and there was a wait on a Sunday afternoon in Charlotte that's not a problem didn't even wait long when we were seated the host gave us menus and pointed us to choose between two tables said which ever go ahead and Christian will serve you once we were seated we were NEVER greeted by Anyone don't even know what the server looks like after sitting for 20 minutes my friend went to look for a manager and could not find one finally he saw the host and had to ask the host to bring us something to drink once management knew we were upset they made no effort at all to come and even talk to our table all we wanted was acknowledging once the host brought us drinks he said his boss was going to come see us. never happened. A few minutes after bringing out drinks the host then reappears with mozzarella sticks saying these are on the house the only good thing that happened super hot and fresh tasted gteat we ate 2 and continued to wait for some kind of service by some one other than the host who even seemed a little confused about bringing us the appetizer in the first place after a total of 45 minutes we got up and left without ever being greeted or acknowledged by a server or manager. We were hungry had not eaten all day and were really excited to eat at this establishment I LOVE the food at Applebees It will continue to be a favorite place of mine to eat however this is by far the worst location I have ever been to and do not plan to Ever return to this location i am appalled and as I walked out I told 3 people walking in do not expect to get service here because we sure did not. But hey if your hungry and want to get something to eat here you may wanna think again because they don't seem to want to serve the customers...

I traveled from Nj to visit with my fiancé and our son. I stood at the front waiting to be acknowledged. One person said hello and later found out he said we will be with you but I barely heard him. I thought he was a food runner or a person who cleared tables by his uniform. But for the fact I want to give respect (I will say she) the bartender watched me looking for help but didn’t respond until I was surrounded by HER coworkers and very rudely stated I was just going to have to wait when I was already talking to the manager with locs. When I explained my problem was I wasn’t acknowledged for 15 min and now being surrounded by men. A slim male server then told me I would have to wait 25 min to be seated with plenty of tables available. However the woman waiting with her birthday party told me they were told a 10 min wait about 10 min into my wait. I felt hostility because I voiced myself. I’m a head chef and manager for well over a decade at 3 restaurants and totally understand the dinner slam and I felt I was very patient. I personally have to cook , plate, serve, host and clean not only my dishes but the customers also by myself . I could’ve been sat and had some drinks while I waited for the kitchen to be reset. But the attitude of the server and bartender made me so uncomfortable I didn’t think my food would be handled with care I eventually went across the street and got sat immediately with amazing service. This place that had way more people in it. I’m weary of going out to eat for this exact reason. But I was ok with it because the southerners were like fresh air except here. I won’t be returning but I wanted to let my...

First I would like to say NEVER AGAIN. Now I normally give anything or any place 2 changes, because I know everywhere has its down days but every single time I have tried to give the benefit of the doubt this restaurant has let me down. For example my food came out cold, not like warm cold but cold because evidently my food had been sitting waiting to be Brought out to the table, mind you it took almost 1 hour 46mins to be exactly truthful about it for a burger and fries to be made. So of course I asked for a manager who ending up sending our waitress back out asking was everything okay... umm now sir if things was okay would we be asking for your present.. I think not. Now this is the waitress coming and going back playing the role of the manger because the man wasn’t professional enough to come out and handle the issue, finally he arrive to the table after I had to tell the waitress to tell the man to come out himself and handle the situation. That was the 1st time. The 2nd time was better than the 1st time when it came to food it was fast. But upon arrival we had to wait forever to be seated because there was no host at the front the family’s before us had already spoke to someone asking how big there party was and they still was never seated so they left as we was about to leave shortly after they stopped us showing us our table this is unacceptable and...