2nd & Charles — Local services in Matthews

I wish that I worked at 2nd & Charles. If I worked at 2nd & Charles, I would ask to be put in charge of their video media. You know: DVDs and Blurays. And once I was in charge of the DVDs and Blurays at 2nd & Charles, I would immediately make this section much easier to shop. I'd separate the DVDs from the Blurays. I'd put everything where it belongs, sorted by genre according to the signage. Then I'd put everything, DVDs and Blurays, separated from each other, and separated into genres, into alphabetical order. This way, shoppers would more easily be able to find the DVD or the Bluray that they want, in separate, neat, alphabetized sections. If I worked at 2nd & Charles, and if I was in charge of their video media, and if I set it up this way, I bet that this innovative new system would result in increased sales. My manager would be overjoyed with my performance, and promote me and give me a raise. Other managers in the chain, seeing the sales numbers from my store, would request my services, and I'd become the 2nd & Charles Video Media Aggregator (new corporate title!). I'd travel from store to store, maybe in Business Class but I won't be too greedy, and I'd use my professional separating and alphabetizing skills to improve the findability of each store's video media stock, and, in turn, increase sales at each store I visit. One day, Mister Charles shows up and watches from a short distance away as I expertly sort and alphabetize the video media stock. When he sees how searchable and findable and sellable I have made the formerly jumbled and sloppy and out-of-order video media section, he comes over to me and offers me a Vice Presidential position at corporate. My life's goals have been realized! Success! But, in the end, I turn him down. I humbly go back to my old life. I just want to shop in a store where the stock is neat and clean, separated by genre and by media, and sorted and alphabetized for easy finding. If it was like that, we'd all be able to find what we want and buy much more of it, and everyone would benefit. [RIP...

*update. ...I received a call back from corporate. He offered me 25% off and apologized. He informed me that when they were notified, they informed all stores to honor the 20% off for that day. If only this store manager would have bothered to call anyone, he would have been told to honor the 20% off. I used the 25% off, but only for a $100 basket. My heart was no longer in it. I will raise to 3 stars due to corporate and I love the Bibles I find there.

Be sure to check the date of the coupon, not the words of the text. They will not honor their misprint. I won't be back. They have lost a very faithful customer and the thousands I spend in there a year, all because they wanted to keep the $55 that the coupon would have given me the next day. Text coupon said TODAY ONLY, coupon link had the date for the next day. But I was to blame for not opening the coupon before going to the store. $561 worth of books in my cart (before tax) with a 20% off coupon. They wouldn't honor THEIR incorrect text message. Some guy said he would give me 10% off, or come back tomorrow. I spent 2 hours shopping, I was not coming back and spending my time and gas to do it all over again 12 hours later. Even if they just put the cart to the side for me to purchase it the next morning, what would be the difference in honoring the coupon now? I have never had a store not honor their own mistake. The 10% difference amounted to a grand total of $55. They have lost thousands to save $55. I have religious spent $400-$500 every 2-3 months, but hey....they saved $55. I am still sad at all the great books I had to walk away from, but I can't support bad...

Revised review: the experience below I think was due to an ex employee who is no longer there. I have tried again and found the staff to be very knowledgable about records and cds.

While the store itself is neat and clean and has plenty of merchandise of all types, the people they hire are often clueless. For example: they have a policy to buy back gift cards from other businesses. Three times I went in there within two weeks and no one had any idea how to do it or any training. Also recently went in there to sell records. They said they could not take any of them because they were promos. If anyone there knew anything about vinyl other than listening to their older brothers collection of lame emo they would know promos are the most valued records because they are played less so the vinyl is usually better in general. White label promos are prized by collectors, but they would have to know something about their job to know that. They would have also realized that none of my collection that I had tried to sell to them were promos. Everyone's gotta start somewhere but maybe have one or two people on staff that know what they are doing. Why would you buy records there with so many record stores in Charlotte? Same with comic books. Go shop where people have knowledge. It's good for...