Cool Cat Cafe - Maui — Restaurant in Maui

Disagree with many of the reviews of this place. I went cause a friend recommended this place saying how good the burgers were. The burgers are pretty good but nowhere near as good as five guys or in and out. The poor review i am giving is based on the overall experience.

1. deceptive pricing. There are no prices online. When you go to the front of the restaurant the menu also has the prices blacked out. Once I sat down and got a menu, I could see the prices.

2. the waitress offered to split the burger for me and my wife. She did not tell us there is a $1 split fee. Who tf charges anything to cut a burger in half. I have been in lahaina for 5 days, we have split every meal and not once was there a fee

3. deceptive pricing again. I will not that the split fee is on the back of the menu so if you dont read the entire menu you will never see it but even more deceptive is the bill. The bill tries to hide the fee so that you won't question it.

Rather than itemizing the order as: Don ho burger 12.49 Split fee 1.00

It says don ho burger split 13.49

This is more than shady and we would have over looked it if we did not check the pricing

4. the waitress attitude when we brought up the fee. She was defensive saying it's only a dollar I'll cover it. Making it sound like its no big deal and your cheap cause it's only a dollar.

It's rare that I never leave a tip but this is one of those times I didnt. I have been eating downstairs at Down the Hatch and the quality of food, level of service and overall experience far exceeds this place. Do yourself a favor and dont listen to the other reviews. go to Down the Hatch downstairs and get a burger there or the fresh fish. This place is not even...

Decided to check this place out while on vacay in Maui. Located on the top floor of the wharf shops. We though it was going to be a long wait but we got seated pretty quick. It's a cute dineresque atmosphere with old assorted posters on the wall. Saw a few with Elvis, James Dean, etc...they had quite a bit of tables and they also had dining stools around the bar and counters. I really liked the atmosphere and the servers were great. One thing I noticed here is that all the workers work together to clear out/pick up tables so they can sit people faster. Burn and turn! That was great to see. Prices aren't too bad either. We shared the shared rib plate and also ordered the Frings, which consisted of fries and onion rings or sub fries for sweet potato fries. Anyhow, the onion rings were great, the onion flavor was not as strong as I am used to, them seemed more sweet but were very good. The fries were the delicious...they do have a spice on them with a bit of a kick but that is, I believe what made them sooo good. Now as far as the ribs, those were fall off the bone tender and very delicious. The shared rib plate came with 5 ribs., and with the extra firing basket we ordered, two of us got full. Did I mention. The milkshakes and malts? They have a build your own milkshake and malt menu, or suggested ones, those were so rich and yummy also. I definitely would give this place a visit if you're in the area. We would also come again. If you read this review, please hit the like...

Our time at this burger restaurant had to be the worst time we have had in Hawaii. The hamburger tasted like it had been left out all day. For the lack of good meat they load it up with 3 layers of lettuce and ton of pickles. The bun were maybe older not as fresh as advertised. That being said service was below one star. Acted like we bothered them with us being there even if you waved them down they seem annoyed. I ask for Ian whom was the manager. I explained i am a business owner as well and my employees dont act like that all 52 of them . He really didnt seem to concerned. So before we went back to our room at the Westin we stopped by a little ice cream shop and CBD shop on same side of street. The service there was great and fun. The guys there said they werent very busy today so for our 10.25 ice cream we left a tip for 200.00 . Maybe your staff should take a little lesson from them they are not as busy but they still care and respect people for 10.25. Ice cream you never know who going to walk in to your place . Our average tip for a 200.00 meal at home is 250.00 ... in fact yesterday we gave 100.00 for a 38.00 breakfast to a lady would had to move and was a little short on her deposit and almost cried. ... We will tell all our friends to not go to ur place i have over 1400 numbers in my phone so i will send this out to all . Thanks...