Torchy's Tacos — Restaurant in McKinney

You won’t find a bad Torchy’s or have crummy experiences here. AND: you will probably have an exceptionally good experience. This location is new, already firing on all eight cylinders, and Elisabeth behind the bar ROCKS! Good job at yet another location, Torchy’s!

UPDATE: no shocker here, met another great soul at this location. CAP ROCKS. Literally (she is a musician).

I shared a few thoughts with two other guys that had walked in at the same time I did. This is something that Torchy’s gets right too that can’t be found on paper or in a business plan. It’s just a vibe. The friendly feeling is contagious. You’ll find yourself chatting with strangers easily or at least I do and the group of friends that I know that has similar feelings about several Torchy’s locations. Anyway, as I talk to these two guys, we realize that every torchy we’ve ever been to and sat down at the bar whether it be Austin, North Dallas, prosper, this location on 380, Frisco…if you sit at the bar, you are about to have a nice pleasant genuine conversation with some staff. I feel like this is not something that can be taught. I think like the response to my review says they just believe in surrounding themselves and their customers with good people and then they give them the freedom to just be themselves.

Part of my story involves the loss of my beautiful son, Isaac. FE15. It’s a story that I tell freely because Isaac’s family feels compelled to spread mental health awareness and suicide awareness and prevention. so I am likely to talk about it even in normal conversation. I’m always thinking about My Son! so it comes up and I feel it’s important. Not everybody can be there for that in the middle of workday and make a person feel heard and that their loved one is remembered. as I was finishing up these lovely conversations, cap said hey before you go stay right there and she ran around from behind the bar and gave me a nice heartfelt hug. When a business conducts itself, it way that an employee knows they can run around from behind their post and give a hug to a veritable stranger who needs it? That’s where you want to be a customer.

Will remain a Torchy’s...

So I saw this place as a newer establishment with very high ratings so I decided to give it a shot, but was sadly disappointed. The people were nice, the music was a little loud, but I got the Baja Shrimp Taco, Green Chile Pork and the Democrat taco. I loved the shrimp tacos, they tasted amazing, but the meat on the Democrat taco was a little dry and isn't as flavorful as I expected. Then the pork taco tasted rancid, I do not know why because I love chorizo, but that salsa tasted wrong. To a person who loves salsa Verde, something was wrong with that taco. They did give us a free small serving of queso because I was a new customer so look forward for that, I was very grateful. Sadly the queso had a weird, very similar aftertaste also, almost like everything except the shrimp had started to go bad. I will say though when the manager came to me and asked me how the food was, I told him everything, but he was super kind and I complimented the shrimp tacos so he offered to make me more of them for free. Again, the staff here are so kind, I'm very grateful that there's a manager there that cares, so I would give this place a 3.5/5 if I could just for customer service alone. I believe this place is for specific people who like to try very new, interesting tastes and maybe I just don't fit in as the usual customer base. I would still give this place a try especially with having more americanized options, but I'd be careful about what combinations of meat, sauces and toppings you'd go for. At least the rice and beans tasted normal for a tex-mex restaurant, nothing special though.

Again, the customer service was amazing, so they're ready to serve you when...

Manager “ Mike” refused to give me a refund on hillbilly queso that was so greasy that its was not edible. It was orange liquid sitting on top and running out the side of lid. I didn’t have a receipt because we didn’t keep it. It was just queso. I offered the form of payment and the date and time ( a day before) and he said he need a transaction number ( which of course I don’t have- then he asked for a store number) I described the young lady who checked us out and he said we get scammers all the time. This scam happens everyday. So I said are upturn calling me a scammer. Over $8 queso and chips. He said well it’s an inconvenience to go thru all those receipts and I said it was an inconvenience to drive from hwy 121 to university drive/380 to return a bad product. I asked for general manager number and he didn’t want to do it. Put two names on card. Ryan and. His name was Mike. The card given said Danny Gibbs who I have called twice and asked for a return call .. still nothing! They have lost my business and anyone else that I know To accuse me of scamming was too much. Spent my hard earned money in your store and you talk to me crazy and lie to my face. I said since u won’t give me a refund. I want the product back. And he said. I cant do that.. I am done with this location. UPDATE The Front of the house manager called and made it right. He apologized and said that’s not how they do business there. I appreciate the apology and remake of the product...