Chipotle Mexican Grill — Restaurant in Medford

I went in around 3pm, after the rush I was the only one in there. I wasn't greeted when I walked in , they acted as if I was bothering them. I have only use of one of my arms/hands as I had an accident recently, so my arm is in a sling. I spoke to the cashier and explained I was going to eat half there and take the other half with me. They still put the lid on the bowl tightly. It was extremely difficult removing it. The horrible attitudes were awful. Clearly, they could see I needed help. Did anyone offer it? Not only did they not offer, they made the entire process so much more difficult. When I finished my half of the bowl, I walked up to the counter, again ignored! 2 people walked in and the female pretended I wasn't standing there waiting for a lid, bag, etc. There were 4 different employees. Finally, a guy walked by about to take out the trash, and I had to ask, "Can you please help me?" As if that wasn't completely obvious. I asked. "Do you have a manager?" He stated I Am the manager. I was shocked nothing about him or his crew was professional or friendly. Then I let him know, "She was awful." He said nothing. Then, as I went to leave, she chimes in and said very loudly, "Have a nice day." ( The manager snickered and looked up at me. Then I asked " What is your name ? to the female...her response was "I don't have a name" this is the location off of exit 27, by 5 guys gas station ect. Worst experience ever!! I sure hope someone cares cause none of them did. I have been in the restaurant business most of my life. This was...

We ordered a kids taco plate in the app. The app said the order would be ready in 10 minutes. We were second in line at the drive thru and waited 20 minutes iust to be told we needed to get into the back of the line because they were running just under an hour behind. We waited another 20 minutes and the line had not moved. When we went into the dining area they said they could not make things out of order so we, and many others, would have to wait. It was not poor planning on the customers part that they were behind. We could not wait any longer because we had to get the food to a child at lunch. We asked if they could cancel/refund our order and they said no. We had no choice but to leave without our order, find food somewhere else, and are disputing it on our card. We are not the only ones who had to leave. Several other cars in line had to leave as well. These are all people who paid for their food and did not get it. I know times are changing and the attitude is the customer serves us, but this is not acceptable on any level and we won't be back. I don't know anyone who is able to leave money on the table everytime a restuarant can't do what they are...

Edit: 3/14 no white rice, corn or chips. this will be the last time I come here. I just paid 12$ for brown rice, a handful of beans and guacamole. How do you run out of rice.

I have a consistently inconsistent experience at this store. Currently 20 people waiting in line watching one new guy make burritos like it’s his first time ever while a lady watches him at the register.

People are getting out of line and creating mobile orders cause it’s faster to get your food that way. The guy in the mobile order bane keeps announcing that they’re 30 minutes behind. Theres probably 10 people waiting on mobile orders.

I’ve been in a chipotle before. I expect it to be nuts. They are all really busy. This store seems to miss the mark on how to handle a large quantity of people. I will just go to the north Medford store from now on since I can drive there and back to my house in the time I get my food here.

This store also runs out of food often. Don’t order through DoorDash/online they skimp on portions.

Edit: Shout out to the blonde lady with tattoos. She knows how to handle a rush. I raised my review a star...