Dairy Queen Grill & Chill — Restaurant in Medford

This took place May 13th, roughly 7:08 PM. To start they have employees who shouldn’t be working anywhere, because they are clearly incapable of human interaction. The lady taking our order was clearly inept in many different ways, but her most charming flaw was her consistency in waiting 3 minutes at a time to intrigue us about anything. She asked if we wanted a drink with our 4-piece chicken strip basket, to which we said no. Then, she did what any smart person does, and said nothing. We waited. She waited. Then my friend said “Hello?” to which she replied “I asked if you wanted a drink and you didn’t reply” in an incredibly snarky tone. We told her we said no, and then she waited 3 more minutes. Then, at the end of those minutes, and a confused and quiet tone, she said “so, like, is that all?” Me and my friend were a little bit dumbfounded, as usually the employee asks you if you want anything else. Of course, I guess you can’t expect much from those who are lacking in mental capacity. We pulled to then next window, and then man told us our total. My friend handed him $5 and my card, because we were paying for them separately, but on the same order. This has never ever been an issue for us before in our entire lives, which was why we were shocked when he said “So you’re paying separate? It’s a little late for that, huh?” in an annoyed tone. Then he continued to complain about to his coworker (likely the egg head who took our order) while we sat there. He handed us our food and we left. Dear Dairy Queen, clean house. Make good choices. Your employees aren’t apt.

The woman who took our order is called...

Only giving "atmosphere and service" a low rating because I personally feel that their employees should be more considerate and empathetic to customers that are people that walk. Perhaps not judge people so quickly and understand that sometimes people that have been walking a long distance (and people that regularly go there) need to sit and relax for a bit. If there are people outside not bothering anyone, not in any way making the facility look in any way negative.... Then they should allow them to relax, and not bother them and harass them and make them move. I understand that their are a lot of homeless people around and that they don't want to have people crowding and loitering... But maybe use your judgment a little better and definitely don't do it to PAYING customers. Because that's what happened to me .. I just ate there and paid and was waiting on a ride and was told I needed to leave. And then another time my friend was just done eating and I was giving him a ride, and I pulled in and as he was getting his things into the car , I was told that they weren't open yet by an employee and that I needed to leave. LIKE DANG! you have to go out of your way to be rude and demanding and have a power trip... Get it together and be a little more caring and nice.. but other then that. Most of the girls at the cash register are amazing and always nice when I'm ordering. And I'm addicted to their peanut butter...

MANAGEMENT, PLEASE READ - I just left this Dairy Queen. If I could give zero stars I would. The staff were nice enough, but the woman taking orders was making food without washing her hands: touching the computer screen, handling money, etc. and then making food. THEN, the other guy making blizzards and food (a tall, redhead gentleman with an ear piercing) WIPED HIS NOSE WITH HIS HAND AND CONTINUED MAKING FOOD. My wife and I both watched it happened and looked at each other in disgust. We tried talking about it loud so he would hear and hopefully wash his hands, he didn’t. I’ve never been so horrified at a fast food establishment in my life. If he had started making my food, I would have stopped him. But It should not be my duty to ask staff to wash their hands. He also appeared to be a manager (or at least employed longer), which I believe to be the source of the woman taking orders and not washing her hands. The example being set here is clearly as far below par as you can get. The woman should know to wash her hands, but if the manager is wiping his nose and making food, she’ll clearly think hygiene is not important at this...