Wendy's — Restaurant in Memphis

Drive thru speaker broken to the point it looked inoperable. Charged $1.70 more than on menu, diet coke had little to no syrup carbonated water. Fries were cold. I WILL SAY STAFF refunded the difference when I pointed it out and got me a substitute drink. I called Wendy's Corporation. The customer service was Negstive zero, wait, hung up.

In general the outside of store (never went inside) is run down. Asphalt is in poor shape, dirty. It just has a feeling of not being clean. This is an older store and needs to be renovated.

I will say the store manager called me promptly next day, and I was offered a replacement meal. She also told me what happened to drive thru speaker., damaged by a city vehicle.

Went back the following day. The speaker was still broken but looked better with temporary repair. Food was OK, but unbelievably, the diet coke was still carbonated water. I did not say anything about drink because I drove off. The Pub burger on roll was good. Fries were better.

This, store and frankly all Wendy's in the area have issues. Not sure what happened to Wendy's. They use to be premium fast food. They charge a premium, and quality is just OK, service is spotty. It is expensive. You expect good food and service. I have issues over many years with spotty customer service and items out of stock, salads, Frosties,...

By far the worst Wendy’s ever!!!! Please just close this one down. It’s never a great experience here! Several times I had lackluster customer service and communication when placing or receiving an order. Sometimes people take your order at the drive through and sometimes they simply never acknowledge you are there! I sat in line for 10 mins straight and no one acknowledged me, until I said Hello. Then, I sat another 5-10 mins before I decided to leave. I’m not sure why I let this Wendy’s upset me or why I want to spend my hard earned money with them! They do this all the time. Either they don’t acknowledge you or the order is allllll screwed up! Just do everyone a fair and close down. The workers and managers should close down and go back to customer service classes, cause...

Our experience was terrible. There was no one else there when we arrived. It took 15 minutes for the cashier to ring up the order. We wanted to order $5 Biggie Bags but the cashier said not available, even though they were advertised on the large menu behind him. Our order ended up being rang up incorrectly, and we were definitely overcharged. We ordered a baconator combo, jr bacon cheeseburger, jr. cheeseburger, and jr cheeseburger combo which he totaled at $32.97. How? Another employer tried to assist and was unable to figure out the errors. If the order had not already been made, we would have cancelled altogether and demanded a refund. We were running late to an appointment so we didn’t have time to sort it all out. Save yourself the headache and go...