Raising Cane's Chicken Fingers — Restaurant in Mesa

I just encountered an extremely rude and unprofessional manager by the name of Catalina. As soon as I asked for my daughter by name, Catalina’s tone and demeanor changed drastically. Catalina argued with me and in front of me about the time my daughter was supposed to get off work. My daughter was supposed to get off at 8 PM. It was shortly after 9 PM and my daughter was still there. Catalina argued with my daughter that she’s not allowed to swap shifts with somebody who has overtime when management had already marked on the schedule what time my daughter was supposed to leave, 8PM and then crossed out the time to 9PM and now telling her she has to stay until 2:30 AM. I had my daughter take a picture of the schedule where her time was crossed off and then written for 9PM. I drove an hour to pick up my daughter to be able to spend time with her before I head back out of town. That manager, Catalina shouldn’t even have that title or needs some serious training. Who argues in front of customers, Then stands around making faces? I will be complaining to corporate, and if my daughter loses her job over Catalina’s unprofessionalism or this review, I have no problem escalating this even further. This store is lucky. I have not taken them to the labor board for all the times they had my daughter close while she was 16 years old and in school weekdays and evenings!

Why have management approve a change in schedule to take it back and blame her employee for management’s incompetence. Why argue in front of customers?? My daughter comes home crying most shifts she works with Catalina. I saw firsthand the hostility from Catalina. If this is how Raising Cane’s management treats their employees in front of customers with NO RESPECT, I can imagine how employees are being treated...

I love Canes. Tonight I tried to order online and the site was not working properly. I tried a number of times and for all I knew I had ordered 10 times. I decided to call the store on Greenfield in Mesa. I was pleasantly surprised when somebody answered the phone quickly. The person that answered was named Carter. Carter went way above and beyond to help me. I told him that somebody was already on their way to pick up the food that I hadn't paid for yet and he had left his phone at the house. Carter asked me my name so that when the person got there to pick up the food he could tell them what was going on. I didn't really believe that that would happen. I was shocked when my phone rang and it was Carter telling me that the person had arrived and that they still didn't have my order. I have never been to a fast food restaurant that cared as much as Carter did. I hope Carter's boss reads this. I'm going to call the restaurant tomorrow and ask to speak to the manager to make sure that he knows how wonderful Carter is and that he represents Canes in a caring and professional manner. Kudos to you Carter you are an asset to Canes Chicken and thank you...

I am giving 5 stars for service. I order from here about 3 to 4 times a week. I work 2 jobs and weird hours so grocery shopping and cooking isn't always an option and I enjoy the friendly faces and canes..however the last few times my order has been missing things (they were busy ) so I never complain but today twice wr had to go back for oder missing and my husband is a senior so was throwing a fit and we are both sick so I was frustrated and called to conplaing.. they handled it amazingly well. I actually was so taken aback with their amazing customer service I almost forgot my issue.. people nake mistakes and yes its quite annoying things are so expensive but we have to remember mistakes happen and they r people to so to me handling the situation so well showed me they do value me as a customer and they are sorry for the mistake which will keep me being a loyal customer .so please don't treat these ppl bad and double check your orders because they are people too . We should have checked better the second time but I appreciate the quick resolving of the issue..kudos to canes for great...