Dishonest tip billing method detracts from an outstanding dining experience. Food and service were excellent, the restaurant is clean and nicely decorated. It deserves a 5-star rating, if it wasn't for the way they present the check to customers. A "Service Charge" of 18% is included below the sales tax line subtotal and added to the total, which would be okay if it wasn't for what follows below. At the bottom, the customer is presented with a list of suggested tips in percentages and amounts, followed by a line to enter the TIP and another line to enter the total. It's all too easy for customers to enter a customary tip amount unless they have carefully examined each line item on the check and noticed the already included service charge. Entering a tip amount would in fact double the normal and customary tip to 36% to 44% instead of 18% to 22%. The line for Tip should clearly read ADDITIONAL TIP, so customers understand the amount is an addition to the tip already included in the total, especially when the check is suggesting tip amounts in percentages of 15, 18 and 20. Although deceptive, this billing method allows the restaurant to claim transparency because it's listing the "service charge" under the sales tax, therefore the customer should have known that any amount added in the tip line is extra. But they know that most customers are going to overlook the embedded service charge line item and add the customary tip to the bottom. Foreign customers not familiar with the service charge term may not even realize that service charge is equivalent to a tip. I've seen this billing method used by several restaurants in Miami since the financial hardships created by the pandemic, labor shortages and rising prices, but it takes advantage of customers and should be discontinued. The service charge should be renamed 18% Tip or Service Charge and printed in bold. The suggested tip percentages should be replaced by "An 18% service charge is already included, but we encourage you to add an additional tip if you want to reward excellent service". The line at the bottom should read Additional Tip. The service was excellent and I left an additional tip for our server, but I almost overlooked the Service Charge item and was about to leave an additional 22% on top of the 18% on the check. Very tricky and detracts from an otherwise excellent dining experience. That's the reason for the 3 stars instead of the 5 stars the...
Read moreDeparting Miami, I needed to reach one of the goals that was to eat paella since that is not an easy to prepare dish or easily available in Texas. Searching I found this location and the pictures screamed Spain and home cooking. The location is found in a tiny strip mall with hardly any parking. If you're driving a big vehicle it's going to be challenging. As you enter, you walk into a deli counter walkway. The establishment has 2 main seating sections one that has a traditional aura and the next formal seating. Our server was nice and explained the menu. We received complimentary bread and cheese. The boys had basic chicken and potatoes. Wife and I ordered paella for 2 mixed seafood and chicken. The one problem is that paella is made from scratch so expect 50 minutes for it to be served. The final product arrived and the ambrosia from the cooking gods hit the table. The true intertwined flavors explode on your mouth. The fresh sea food taste was present yet not overwhelming to cancel the seasoned chicken. This place is highly recommend and a plus if you appreciate this plate. This is not an inexpensive dish at $20 per person so it was close to $90 yet well...
Read moreWhen you enter this restaurant Jose & Paco welcomes you in a very authentic Spanish style. But to be honest, if you are looking for the best Dubai Chocolate Cake in Miami this is the real one, the big deal!!! An amazing soft intense chocolate cake filled with chocolate cream and pistachio cream. The best of the best. For the rest, be yourself the judge: incredible paella, huevos estrellados, pincho de tortilla, lamb, and the best Sangria ever. This wonderful restaurant has 2 dining areas, including a formal one. I think this place is perfect for corporate events and parties. Their authentic Spanish gastronomy with a real taste is unique. Their wine market is also very well organized with great offers and a good selection of wines from all over Spain. The service and atmosphere are perfect. Let me insist: this is the home of the best Dubai Chocolate Cake, you can't miss it. You won't find it anywhere else. Bring your family and friends and enjoy a...
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