Sushi Sake Biscayne — Restaurant in Miami

On a Sunday night I made an order & the lady got my order wrong. Part of my order I ordered 2 shrimp tempura handrolls & the lady taking the order charged me instead for 2 shrimp tempura rolls. She didn't repeat the order back to me but I asked the lady "The handrolls wrapped in seaweed correct?" & she told me yes. When I picked up the order they were already closing so when I got home I noticed the lady got my order wrong & it explains why I was charged so much. It was my fault in my part not to check the receipt first before pay due to my doubt but it was already too late for me to call when I noticed the mistake & explain to them my order was done wrong. I called the next day & the manager on duty was Louisiano & told me he wasn't in charge of doing refunds only the main manager Jose which Louisiano told me he will be able to until the next day. Louisiano gave me a call back later saying he already spoke to Jose for me about my issue & offer to give me 2 handrolls on the house. I told him I appreciate the gesture but I prefer my refund because I should't have been charged more than what I bargain for. So Louisiano got my info & told me Jose should give me a call back the next day but if not to call around 4. Next day came & decided to take a chance to call at 12 which is when I surprisingly got a chance to talk to Jose about my issue & told me he could't give me a refund unless I return back the item because it's part of their return policy. I understood where Jose was coming from but I told him "Why will I keep the sushi for so long when it could of gotten bad by now PLUS since were all going through an epidemic since the Covid started why will you want to take back something food related to your restaurant. I do not have the Covid but during these critical times why take chances. I told him can you do an acceptation?" & Jose told me sorry that is restaurant policy. I honestly didn't find it fair & asked to speak to corporate. Jose gave me corporate info & recommended me to speak with Norma. When I spoke to Norma about my issue she told me she could't do anything in her part because since Jose is the main manager of that restaurant he is the one who makes those decisions not her but Norma told me she'll speck to Jose to see what else they can do so to wait on Jose's call cause she was going to speak to him about it. As the day passed I never got a call back from Jose (I wouldn't be surprise if Norma didn't take my issue seriously & never called Jose) I decided on my part not to call again because I didn't want to continue with this issue especially since they weren't going to give my money back. I been coming to this particular restaurant for a while now but after I witnessed how they handle customer service especially corporate I no longer will be coming back. I know it doesn't matter to them in losing one customer but I believe I had a good reason in why I needed to get my money back. Shows how big businesses like them value money more & of course they do. That's how business runs. By them giving my money back they wouldn't have lost anything big. I believe Jose & Norma weren't being fair with my issue. Again I understand why because of the policy but I still believe I deserve my refund cause I had a reasonable reason why. I don't recommend coming here at least two hours before they closed because that's when they start messing up with...

I’ve visited the Sushi Sake chain before at other locations around Miami, and this was my first time at the Biscayne location. I came to the restaurant on a Wednesday around 4 p.m.; it was pretty much empty. The hostess told me I could pick any table I wanted, inside or outside. The weather was nice that day, and the veranda looked very pretty, so I chose a table outside. Also I had a quick look inside, and the restaurant looked modern, nice, and clean. My waiter came over pretty fast and was nice. BUT he only brought me the regular menu and didn’t mention anything about the Happy Hour menu, which actually starts at 4 p.m. at Sushi Sake restaurants on weekdays. I had to bring it up myself, and he acted like he had forgotten about it. When I asked for the Happy Hour menu, he told me they didn’t have physical menus available at the moment, which seemed strange. Then he just started listing a few of the dishes from the Happy Hour menu, and of course, he missed a lot. Luckily, I had done a review of another Sushi Sake location a few months earlier and had ordered from their Happy Hour menu. So I pulled up that review on my phone to remind myself what I wanted. I ended up ordering the JB Roll and the Miami Heat Roll again. My food came out fast - about 10 minutes after I ordered. Everything looked and tasted as expected: nice and delicious! The portions at this restaurant are big and filling. Personally, I’m always fully satisfied after eating two sushi rolls. I absolutely love the JB Roll + Miami Heat Roll combo - they go really well together! As for the regular menu, it offers a lot of variety, which is great. I’ve never had bad food at this sushi chain. For drinks, I always order an iced tea. It’s very tasty here, plus they offer free refills. I also love that they have agave syrup and simple syrup, which I always ask for instead of sugar. Price-wise, I find this restaurant generally reasonable; just a few items on the regular menu seem a bit overpriced to me. But the Happy Hour menu is an excellent deal! My final bill after ordering two items from the Happy Hour menu plus a drink is around $22, which is fantastic! I absolutely recommend the Sushi Sake chain if you’re looking for good, tasty sushi and rolls. And the Biscayne location is a great option - it’s in a tourist-friendly area of Miami and not far from the Port of Miami, which makes it a perfect spot if you’re arriving by cruise ship and want to grab some...

DO NOT ORDER FROM HERE! HORRIBLE, ILLEGAL DISCRIMINATION! My girlfriend is severely disabled and we arrived with her service dog wearing a service dog vest at Sushi Sake in Miami. The restaurant was empty during prime time, which should have been a red flag to begin with. We asked to be seated. The hostess, a middle age woman with dark hair, said, "No Dogs Allowed". We explained to her he is a service dog and she requires him at all times and that its ILLEGAL under federal anti-discrimination law to deny service to a protected class which a disabled person with a working animal is. To deny her service because of her disability is the same to deny someone service due to the color of their skin or religion. She said, "No, he's too big", despite him being a professionally trained, well-behaved, average-sized service dog. She demanded to see her service dog card (which is also illegal), yet we showed her to avoid confrontation. The hostess looked at it for a few minutes, and rudely said "No.." and refused us service. We asked "Why?" and again she repeated "No Dogs Allowed." We asked to speak to a manager and she said: "He's not here". At this point, we even offered to sit outside, despite indoor seating was completely empty and it was about to rain outside. The hostess again said, "No. You need to leave." We didn't even argue. She demanded we leave the restaurant at which time it was pouring rain outside. We were confused and flustered, which caused my girlfriend's disability to intensify causing severe pain, anxiety, and sickness which we had to tend to for an hour. We will be filing ADA, Federal Civil Rights Discrimination and Better Business Bureau complaints against this business. DO NOT SUPPORT THIS...