Subway — Restaurant in Middletown

If you've been to one Subway you've largely been to them all. As Subway goes, this one is a bit on the smaller side but is still 100% Subway.

We visited on a Saturday (January 7, 2023) afternoon and I noticed that there was only one employee working, which is pretty strange since there's normally two or more on staff at any given time. While we didn't get the name of the employee I was impressed by the fact that he was keeping up with all of the orders very well.

Being one to remain true to a favorite item once I discover it, I had the Italian B.M.T.. Previously mentioned sole employee took me along the line, adding the veggies and toppings as we went along. The sandwich tasted great and we had no issues with the food or the service.

The issue I had with this visit was the fact that there was only one employee working on a Saturday afternoon. He was doing a great job of making orders and keeping the dining room as clean as he could, but he's only one person. I spent a large number of years in food service (both full-serve and fast food as both manager and employee) and one of the basic tenets is that you never, ever have a single employee working alone. This is common sense because employee safety should always be the #1 concern of any manager, not to mention that a single employee should never be expected to run a restaurant by themselves.

While this location isn't one we frequent (indeed, this was our first visit here), it's unlikely that we'll return. Any business that puts numbers in front of employee safety doesn't need...

I love coming here & the lady who runs it is super sweet, fast & accommodating. Recently I haven’t been able to order my usual order on the app for whatever reason just for this specific location(which is the best location in Middletown in my opinion). Because of this I’ve had to call in my order the past few weeks & it’s always the same lady who runs it that I’m familiar with who answers & she knows about this issue. Today I called in & an employee answered, was pretty rude to me saying that I need to come in & order it in person? And that they needed to hang up because customers were in there? I am a very regular loyal customer to this specific location because I absolutely love the lady who runs it but this kinda upset me. I said ok I guess I won’t get it today then & hung up. Would be 5 stars if that didn’t happen. Made me not wanna call again to place an order in fear it would be that same person :( Don’t make customers feel...

A nice clean store with decent service, however they are clearly trying to save money and limiting the meat they put on subs. My fiancée took two bites before getting any meat. My ham sub was extremely thin on meat. Understand why there’s plenty of Reddit feeds about a lot of Subway’s skimping on meat portions. Based on other reviews, I’ll be going to another Subway next time since prices keep rising, but portions get smaller. Also an indicator of why they don’t take coupons as profit margins are their...