Wendy's — Restaurant in Middletown

I will never ever purchase from this Wendy's... ever. Store #00011675, Middletown, DE.

This is how it started: 1 item was missing, a children's cheeseburger. I had to drive back to the store to get it for my child. It took me 3 people til I could talk to the manager. She arrived to me angry. She never apologized.

I asked her to provide the item that was missing and a new sandwich for me as mine was cold while I drove back to the store, since the point of going to a drive through is to eat it while you are driving. However I did leave that in the car as I rushed in.

She did not want to replace my items as I did not have a receipt. The only receipt I had was food.She never apologized.

She spoke loudly and in a disrespectful tone as she said I was speaking that way to her. I did speak to her that way after her refusals and shouting and I did not respect her tone or attitude or demeanor. Respect is earned, not a given.

There were other customers in the store who started shouting at her because of the way she was treating me! I didn't know them! One man shouted to her angrily that he couldn't believe how she was treating me. Others joined in. And he walked out.

I asked for her name, as she had identified herself as manager. She refused to tell me her name. (She was a middle-aged woman with dark hair and a thick accent. I have seen her there before.)

I went out to my car to get the cold sandwich. Sheesh it would have been nice if she had not made me go through hoops. I brought it back in as she said to do, but then she refused to remake it. The other customers shouted at her again! She would still not give me her name.

I eventually got my sandwiches from someone else who handed them to her. She basically threw them at me.

As I was leaving, another couple actually came up to me and gave me their receipt with the store number on it, and showed me the code to use on the back to write a complaint. They had arrived on their receipt at 12:45 but I ordered around 1:15 on November 30, 2023. This nice couple told me they had had problems with her before.

I ate my sandwich and then started pecking out my long review as you see here. The review asks for you to be as detailed as possible. So I was. When I completed it, it would not let me continue as I had had too many characters. It never mentioned a number of characters that would be allowable nor did it count the characters so I could edit without counting each letter and space.

So I went home to call corporate. I did manage to get through to a customer service supervisor, who took notes and said I would receive a phone call back. That is nice.

My advice is to avoid this Wendy's store on Middletown-Warwick Rd. in Middletown, DE. There is a ChikFilet about 8 stores away on the same road. I would recommend ChikFilet if you are in Middletown.

I think this manager should be schooled on how to treat people. Respect is earned, not a given, especially when she was in the wrong. I would say the fact that she refused to give me her name is evidence she knew she was in the wrong.

Thank you...

Very dissapointing! We new what we wanted before we got in the drive-through line. Then pulled up behind the one car placing their order. When they pulled forward, we pulled up to the speaker box to order. We could see, first one person, then two in the cashier's window. But nobody spoke to us. Then one person left, then the other. We saw them looking at us, so they knew we were there. Then one person came back for about a minute, then left again. We waited another minute, then drove up to the cashier's window. Nobody was visible. It had been at least 5 minutes by now, if not more but we waited another half minute before we drove up to the pickup window. We explained that we had been waiting quite some time and nobody spoke to us, took our order, and nobody was at the cashier's window The young lady who acted as if she was a manager said they couldn't take our order, a. Because it was shift change, and b. because they had no way to take payments at that window, and we would have to drive around the building again. But then she tried to justify it by saying " But you've only been here two minutes!". We were two minutes at the cashier's window, with nobody there! We left and...

This is the worst Wendy's in a 20-mile radius!

The one thing from Wendy's that I really like is the chili-cheese baked-potato, but I rarely order it from here because their potatoes are tiny(!) - about half the size of potatoes from other Wendy's. I used to order hamburgers, but I'm allergic to iceberg lettuce, and no matter how many times I say "No lettuce", I would still get lettuce (Taco Bell has the same problem, even after telling them I'm allergic).

I've been craving one for awhile now, so I broke down and ordered one. What a joke! I got it home to find I did NOT have a baked potato covered in chili and cheese - instead, I had a mound of french-fries covered in chili and cheese. Why wouldn't they simply say, "We're out of potatoes"???

I was going to call the store and complain, and/or file a complaint with the company, but then realized they never gave me a receipt! So, I had no phone number or order number to complain about.

I would avoid this Wendy's,...