Chipotle Mexican Grill — Restaurant in Milpitas

A Culinary Oasis: Chipotle at the Great Mall Delivers Excellence

In the realm of fast-casual dining, where consistency and quality often vary, the Chipotle at the Great Mall of Milpitas, CA, stands as a shining beacon of excellence, particularly in stark contrast to a recent disappointing encounter I had at another Chipotle location.

Having been disheartened by a lackluster experience at the Chipotle located at 1095 E Brokaw Rd, San Jose, CA 95131, where stingy portions and indifferent service left me feeling unsatisfied and unappreciated, I approached my visit to the Great Mall location with cautious optimism. However, any apprehensions I may have had were quickly dispelled from the moment I crossed the threshold.

From the outset, it was evident that this Chipotle was operating on a different level. The staff, unlike their counterparts elsewhere, exuded genuine warmth and enthusiasm, making me feel not just like a customer, but like a valued guest.

As I placed my order, I couldn't help but marvel at the attention to detail and dedication to quality that permeated every aspect of the dining experience. The ingredients were fresh and abundant, the portions generous without any need for negotiation or coercion.

But what truly set this Chipotle apart was the exceptional level of customer service. In contrast to the condescension and disdain I encountered at the other location, the staff here treated me with the utmost respect and courtesy, going above and beyond to ensure that my meal was nothing short of perfection.

In particular, I must commend the manager, whose exemplary leadership set the tone for the entire establishment. Their commitment to customer satisfaction was evident in every interaction, and their willingness to address any concerns or requests with grace and professionalism was truly commendable.

In conclusion, the Chipotle at the Great Mall in Milpitas, CA, is a cut above the rest. In an industry where mediocrity often reigns supreme, this establishment stands as a shining example of what fast-casual dining should be. With its delicious food, impeccable cleanliness, and outstanding customer service, it is a culinary oasis that I will gladly return to time and time again. If you're tired of settling for subpar dining experiences, do yourself a favor and pay a visit to Chipotle at the Great Mall. You won't be...

I am a huge fan of their carne asada or steak burrito. So, I stopped by here just to get this one not to shop in anywhere at the mall. The female associate said hi and not smiling, tone was low and not quite pleasant. I ordered my usual and she was rushing. She did not suggest anything and proceeded at the register. I did not understand the rush as there was no line before or after me. I noticed that the burrito only like half to 3/4 size what the usual I was getting from their other location. So, I told the employee about it, and I said that it was too small, you know I am used to their burrito that they had a hard time wrapping it or closing it because it was overly stuffed and not at this one. She looked at me and with a harsh voice said that I only picked few ingredients and I said that was my usual, I always picked those but the one she made for me so small. She said with an unpleasant tone that I should had told her that I wanted double rice and double beans and I said well I was not used saying any and they were making it bigger than what she made. She was about to finalize the transaction, and I said to give those what she said those double rice and beans. It was not really nice the next scene, her action was telling it all that she did not like it through her gestures. Okay did it and it looked like the size I was expecting and processed my payment. Oh boy, she threw the bag in front of me and did not say a word in closing. She might be having a bad day. Anyway, the food still delicious, I loved it. The one-point deduction was that there was small amount of meat on the burrito, and it was chewy meat, most had fats. It was not the same standard of meat I was always getting at their other location. Because of these situations, I will go and visit their other locations and yes, I am still a big fan...

I wish there was a 0 star or 1/2 star option here. I usually do good reviews UNLESS the food or service was just horrible and that's what we have here. I made a catering order on 7/8/24 for an event for 7/20/24. I received several emails prior to my event confirming my order. On Friday 7/19 I received the last email from them saying "YOUR CHIPOTLE CATERING ORDER WILL BE READY TOMORROW". We requested for our food to be a delivered at 11:15am. It was 11:30am and nothing, so I decide to contact the store, well come to find that I CAN'T reach the store and I was able to speak to a catering person. She checks my order and tells me that they had a failed payment and my order was cancelled. I find it very odd that they would confirm my order several times but not tell me my payment didn't go through. (I used a company card by the way) The person I spoke with didn't have an answer for me and told me she would let their leadership team know. We depended on them to feed hungry people in a 90 degree weather. I waited for over 30 mins while she tried to call the store to see if they can get our order, but I would have to pick it up. After 30 mins I just hanged up and ordered pizza instead. I was not about to wait another 30 mins when I had kiddos to feed. This was my first and will be my last experience with them for any catering event. Don't depend on their emails confirming your order. My best advise is to follow up with them a day or 2 before your event if you decide to use them, to make sure there's nothing wrong...