Room Seven — Restaurant in Milwaukee

Plum lounge has a nice atmosphere, but I have never been treated so poorly. They really need to learn what customer service means or they are going to end up closing their doors. We had a party of 7, we bought drinks and went to their (small and not impressive) dance floor that was not crowded. After being there for at least 10 minutes their “security” guy told us we actually needed a reservation to be on their dance floor. Ok this is a new one for me. This is a lame bar trying to be a swanky NYC club and FAILING I asked how to reserve my spot on the dance floor and was told I could online. There is no place online to reserve a spot on their lame dance floor so this was obviously a lie. I don’t know why they wouldn’t want our business but their poor treatment of costumers guarantees we will never be customers there again! We left our drinks and walked out to the next bar where we were treated much better. And reading their response to other poor reviews shows me exactly what kind of poor management is driving this place into the ground.

**REPLY to your extremely unprofessional response: please enlighten me on how attempting to demean costumers who provide negative feedback is a solid business strategy? FYI I was not drinking that night so I have a very accurate account on how things happened. 1. your "bouncer" told us it was a dance floor and we could reserve a spot, so may I recommend increasing employee training if it is in fact not a dance floor. 2. My husband was not denied alcohol at the bar, I'm the one who bought the drinks and I asked for a water for him. 3. He never swung at your "bouncer" your bouncer inappropriately put him in a head lock where I intervened and told your bouncer I would not tolerate this, where I proceeded to instruct everyone to set their glasses down and leave. 4. Not to get "nit picky" back at you but it was a Christmas suit, not a onesie. My husband and I both hold doctorate degrees and own a very successful multi million dollar business, let me know if you need some advice on how to run yours including not inappropriately demeaning customers who give you feed...

Last evening, two friends and I visited Room 7, a place we had previously enjoyed. However, our experience last night was highly distressing. While in the bathroom, one of the bottle girls, Abby, entered to investigate reports of underage individuals with drinks. This club is 18+ and marks anyone under 21 with an “X” to indicate they cannot order drinks from the bar. Upon entering, Abby immediately confronted my friend with a hostile attitude. We later learned from a friend employed at the club that Abby had falsely accused us of purchasing drinks for the underage individuals.

This is not the first instance where Abby has fabricated stories in an attempt to have us removed from the club, for reasons unknown to us. Based on Abby's false report, security aggressively removed us from the premises. The guard who grabbed me did so from behind, placing me in a chokehold. As I instinctively tried to free myself, he pulled my hair forcefully. One of my friends sustained bruises on two areas of her arm. We were not given an opportunity to leave voluntarily and were instead subjected to excessive force.

Such aggressive behavior by the security personnel is unacceptable, particularly as we were no where near aggressive. I am appalled that such behavior is deemed acceptable. While I support businesses standing by their employees, this incident involved singling us out based on false accusations. I share this experience to highlight the unacceptable conduct that was condoned on this occasion. I’ve attatched photos photos of her bruises and the guard...

Saturday was my bachelor party and we stopped at Plum Lounge and I had 15 guys with me. Four of us walked in with no issues, but when the rest of the guys came they told them they made a mistake letting us 4 in cause they were having a private party and it’s guest list it only. That was a lie, the guy didn’t have a clip board or anything. Then when I questioned him, he wouldn’t even look me in the eye. He just kept saying he made a mistake. I’ll never go back to this place because they don’t deserve my business. We would have easily spent $300 or more and mind you this was after 1am also. Majority of my group were professional well dressed black men, and I have a hard time believing this would've have happened to an all white party.

Update Since I'm unable to reply to you response I'll just add to my original factual review.*

Most of your response is not what transpired and it sounds like your door staff made some things up to make them look better in this situation. That's fine you have your version and I have mine. Calling my review bogus is a great way to take the high road and I see as a business owner you don't know how to handle a crisis let alone address issues. None of my guys were trying to fight and no one ever said we were turned away 3 times. This is the only place we had an issue with all night. Lastly, you need to address and retrain your door staff because it sounds like they make stuff up as the night goes. ...