Domino's Pizza — Restaurant in Minneapolis

The one star is too many literally wish I wouldn't have supported this business and will never support this location and likely dominos unless it's literally the only option. The meal was prepared an hour and 21 minutes ago, an hour is unacceptable delivery time from jump. Normally the tracker provides an ETA "the upgraded tracker" is a fail. The driver booted the meal from system before he delivered. With utmost respect I've been taxing with these ppl weeks and they continue to report being at an address so the automatic system tells the customer come outside and they don't arrive for 10 minutes later, it's 13° outside. The driver called me demanding I come outside when I paid for the service of delivery meaning you get out of your car and deliver to my door as paid. Over 15 minutes I watched the driver pass me twice and refuse to leave his car and also asked me to text the address to him BECAUSE HE CHEATED THE SYSTEM - the supervisor was nasty I had to ask four or five times for a refund and he ignored that the question why the order was reported delivered and taken offline... Clearly this is an establishment of incompetent liars that are wasting customers time soley because THEY BREAK THE RULES.

I don't think customers need to pay for human error when the error is abandoning the functional system to pass along the cost dysfunctional critical thinking, management, execution, instruction and customer service. I'm... just so sick of the intrusive boundry-less nature of American society right now. Some people - intelligent, efficient, over burdened ppl appreciate rules because they keep employee problems employee problems and customer problems customer problems in professional exchanges. You can't even order a pizza in this society right now and the most annoying part is these ppl will still financially gain from these errors. So thanks guys, I ordered a pizza and you delivered near subzero air and disregard for the customer keeping a pay check in your pocket. I'll now wait for nearly three hours for dinner to be served. So imma remove this... After it permeates... The point: FOLLOW THE RULES PAYING CUSTOMERS DON'T WANT TO CARRY THE CONSEQUENCES OF OTHERS WASTEFUL BEHAVIOR FOR FREE ACROSS ALL SERVICES AND GOVERNING BACK OFF BY FOLLOWING SIMPLE RULES YOU'RE NOT SMARTER THAN THE SYSTEM RULES WHICH...

Place my order at 12:14 AM. I am paying with cash. (Key point) Get confirmation email. ETA: 33-48 mins. Keep tracker on original page. Tracker never reaches "prep" stage. 12:40 rolls around. I go to confirmation email. Click on that tracker. New tab with tracker appears. Order doesn't exist. Enter my phone number. Order doesn't exist. Call store. Rings for ~2-3 minutes. No answer. Look out my window on 14th floor, can see Domino's is clearly open and running. Google maps: Domino's closes at 3 AM. 1:30 rolls around. Get phone call from delivery driver. He goes on a long rant about technical difficulties. Pretty indiscernible, but mutters under his breath that I don't have to pay. I go downstairs. There he is with my pizza and bread.

"Heey sorry, we've had these technical issues all day. That'll be 19.95." Hold up. You still want me to pay for it? He tries to fight back and say the ETA was 1 hour and 15 minutes. Umm no, the email said 33-48 minutes and it's been over an hour. He insists I'm wrong. :/ He tells me that he has to call his manager to give it to me for free. Basically begging me to give him pity and just pay for it. I said yeah, go ahead and call your manager right now. (As he's taking his phone out). He looked unconfident and scared at his phone, so I offered to talk to his manager for him. "Call your manager then, I'll talk to him since I know you can't talk to him this way." He keeps insisting that this issue has been happening all day. Me: "Then maybe your manager should have figured out a solution by now." He literally fought back and forth with me and I had to explain to him that it's not my problem.

He finally goes outside to call his manager. Comes back in 2 seconds later, gives me the pizza. Me: "Did you call your boss?" Him: "No. (Looking at box) It's been 1 hour 15 minutes, you can have it."

He literally tried to finesse me out of $20 dollars because I was paying in cash.

The pizza was COLD.

They literally made it on time, perfectly, and proceeded to WAIT AN HOUR to give it to me to try and swindle $20

My guess is that the manager already comped it before he left, and he was just trying to pocket the cash. Don’t feed this guy’s drug addiction.

If you’re his boss and you read this, I hope you weren’t in on it with him. What a...

Update:

They introduced a new deal which made me give them another shot, my last few orders have gone well so I’ve bumped the rating up by 1 star. If future orders continue to go well, I’ll continue to bump up the rating.

Update 2: Still going strong! Just got a decently sized order much faster than I expected and everything looks good. Adding another star.

Original Review: Dominos has always been my go to delivery restaurant. Consistently good food, consistently reliable delivery, satisfactory customer service, etc.

That was until I started ordering from this location. I just recently moved to the area. I used travel a lot for work and have easily spent thousands at various dominos locations across the country. No other location has provided an experience that’s been as consistently disappointing as this location has.

My roommate and I have had pizza’s show up cut wrong and mangled. We’ve had a wrong or missing orders multiple times. We’ve had delivery drivers not even try to knock or make an actual delivery if we make the mistake of tipping with our card on the app instead of with cash on arrival.

Most recently, I had a large order that I paid for with card and tipped well on not show up at all. I called the store 5 times throughout the remainder of the night, without getting an answer, before giving up. I called this morning and explained what happened, and I did get a refund, but truthfully this has kind of been the straw that broke the camels back.

In just couple of months dominos went from being pretty much the only place I’d order delivery from to a place that I only resort to as a last option, and now I likely won’t...