Papa Johns Pizza — Restaurant in Mint Hill

I have (was) been a Papa Johns customer 24 years. This is absolutely the worst location I ever used. In fact, so bad I will never order from them again.

Pizza quality is absolutely horrible about 1/3 of the time (very thin, minimal toppings, uneven cutting or no cutting at all), order accuracy is always a concern (drivers forgetting items, store forgetting to send complete order), and finally the one thing I could not tolerate any more; the customer service, or more precisely the lack of customer service.

My last incorrect order was delivered just a few days ago. Upon paying the driver and giving him a tip, I sat my order on the counter and opened it. I ordered a pepperoni pizza, yet they sent a cheese pizza. I went outside before the driver left, and told him the order was incorrect. He told me "I just drive, call the store". I was tempted to tell him to refund my money and tip, and just give back the entire order. I decided despite the driver's lack of professionalism, the store was ultimately responsible for sending the wrong item, so I tried calling the store 3 times and nobody answered the phone. This is NOT how a business should operate.

I had many issues with the location, and I never complained. I chalked it up to someone having an off day as occasional mistakes happen with all companies. However, this location goes way beyond occasional mistakes. When it happens roughly 1/3rd of the time, there are some ownership/management/employee issues that need addressed and fixed.

Papa Johns, it was a good run for 22 years. The last two years dealing with this location has made me decide it is time to move on to find not only find a "better" pizza, but also one with "better" order accuracy, and "better'...

Ok so let me just start here I have had issues with Papa John's before I have not ordered pizza from them in 2 years but tonight I was watching a commercial and I thought that pizza sure does look good so I'll give them another try. SORRY DOMINOS I should have been faithful. I placed my order and received my confirmation email your pizza will be there in 40-50 minutes. I waited an hour and 15 minutes and thought I'll call and check on it. The first guy I talked to put me on hold for 5 minutes and 43 seconds before the manager got on the phone and said to me the driver rang your doorbell and no one answered so he left. No sir there are 3 people here 2 of us are in the living room 10 feet from the door and windows wide open he didn't come here. Oh yes ma'am he did he's been a driver with us for over 20 years he wouldn't lie. Um NO he wasn't here. Then the manager continued to yell at me and when I got mad back he accused me of being rude. THEN he says oh wait never mind that wasn't you your order was placed online and YOU picked for the order to be picked up. Wait you just accused me for 10 minutes of not answering my door when the guy delivered my pizza then you all of a sudden decide to change to I ordered it wrong??  He did send out my order for free my pizza is really under cooked when picked up it falls apart. Yeah I will not make this mistake again until you get 7032 Brighton Park Drive, Mint Hill, NC 28227 store in order I won't be back. And if you need more proof yelp all 1 star complaints and...

If I could give less than a star for food and atmosphere I would. Somehow this location thinks an appropriate TV show to blare loudly is Maury. When we first came it I noticed it was loud, it was on commercial — but during check out was on the show. My 3yr old daughter was with me! I could tell by the way the cashier was talking to other employees she was a lead/or manager. So I decided, to just get my daughter out of there QUICKLY. I called the corporate number, and reported what we had experienced. I received a call from the GENERAL MANAGER who remembered us being in the store and said that if I had told her she would have turned it off. (My child covering her ears wasn’t enough, nor was my comment “let’s go over here you don’t need to be watching this!).

THE GM reply: I’m not going to argue with you, we’re just repeating ourselves, people have been coming in all day and even enjoying the show with us, we’ve had no complaints. I asked how long she’d been a GM to her reply “I’ve been in the business for 10 years, are we going to question my job?”

Definately No intention to question the job of a GM with a company for 10 years who takes no accountability and thinks that this is appropriate television in their lobby.

GM reply: “I’m just calling you to apologize because that’s what we have to do”…

Um, Mint Hill… since when do we support restaurants and businesses who treat...