IHOP — Restaurant in Missouri City

This location has consistently demonstrated the poorest customer service I’ve experienced at any IHOP. On two separate occasions, I’ve visited and encountered unacceptable wait times to be seated—both instances marked by a complete lack of acknowledgment or basic courtesy from the host staff.

During my first visit, we waited over 30 minutes in an overcrowded and cramped lobby without a single greeting or update from the host. Eventually, we—and several other waiting parties—left due to the lack of attention.

During today’s visit, four parties, including mine, were waiting to be seated. The host seated the first two parties and then disappeared without addressing the remaining guests. No explanation or acknowledgment was offered. Over the next 20 minutes, another employee briefly entered to seat one party and distribute pickup orders, only to leave again without assisting the rest of us. Eventually, an individual who appeared to be a manager—based on his attire—came out and seated the remaining parties in the correct order.

Unfortunately, the poor service did not stop there. After being seated, we waited an additional 10 minutes, during which a waitress approached our table only to divert and assist a customer who had arrived after us. At that point, we chose to leave and dine elsewhere. We went to the Denny’s down the road, which, despite being busier and more understaffed, greeted us promptly, seated us within minutes, and provided attentive service.

To be clear, this IHOP location was not overly busy—there were fewer than 15 parties dining in total—yet the lack of training, communication, and professionalism was glaring. This team appears to be in urgent need of comprehensive customer service training. I will not be returning to this location and will instead make the drive to the...

First couple of visits to this location had a few hiccups but i decided to give them another try. Service was slow previously so I ordered online & prepaid in advance this time. Arrived 25 mins after placing the order & waited 5 mins to speak to someone. The guy at the counter with dark long hair (that finger combs his hair while talking to you) went to check then comes back to ask me what i ordered. I tell him & he disappears for awhile again only to come back & say its not ready. While i wait i watch several upset customers complain that they received the wrong orders or that they have been waiting over an hour. The guy's response was that he is new here. The girl at the desk didnt respond at all. At one point a customer asked how much longer on his to-go order & the guy responded "I dont know how long it takes to make French toast". After another 15 mins i ask to check on my order. The guy pulls out a sheet of paper & says "all of these are to go orders we are backed up". At this point i ask for a refund. The 2 at the counter said they cant do a refund so i ask for a manager. Manager Laura comes & I explain the issue. She looks in her system & says "you want the 12.73 refunded? Then i need to see your confirmation email". I explain that i have ID & credit card but didnt have my cell phone. She says she needs the email. I get upset at this point & magically she picks up a stack of receipts on the counter & the top receipt is my order with the confirmation # she needed..she then takes a sliver of paper & a permanent marker & writes down my info & tells me she has to do the refund tonight. Since i ordered online the refund has to be done in another system. So after an hour +, I left IHOP with just Laura's word that she would process a refund tonight & an empty stomach. I...

I wish I could leave 0 stars. I'm leaving this review after several failed attempts to contact management. I went to this ihop on late Sunday morning and myself along with 3 other parties stood at the door and waited to be greeted & seated. There were 2 hostesses at the front, 1 was on the phone and the other was standing nearby talking to a waitress. Neither of them acknowledged us. Finally the lady in the other party said " I guess we are invisible and they walked out." The hostess that was not on the phone then said, "we'll be right with you" but continued her convo. Another 3 mins or so pass and we are listening to the waitresses argue back and forth about who is taking what table. Another party left and I should have followed my 1st mind and left too but my kids really wanted to eat there. Finally started after a 15 min wait. The waitress comes over and seems a bit annoyed but takes out order. She isn't rude but isn't friendly either. Food took over 30 mins to come out even though there are not very many ppl inside the restaurant. We eat, get a box for left overs and I ask for the check. The bill was $25.18. I give the waitress $100.18, she brings me back $73. I said, this change isn't right. She walked off. She passed by my table again and I ask for a printed receipt (cause I know I'm not tripping) she takes about 15 mins to finally bring it back. I ask another waitress for the manager she says okay and walks to the back, but doesn't return. I took the $10 tip of the table put it back in my purse and leave. Since she shorted me and refused to make it right, I let her keep the $2 tip and took back what I was going to give for her mediocre service. I'll just stick to the ihop in Pearland. It's a longer drive, but much better...