Brooklyn Pizzeria — Restaurant in Missouri City

I would have given them a higher rating but, there were several mix-ups with my order. I had ordered several items including dessert, but when I got the order home there was one item missing and the sandwich that I had ordered was entirely wrong. I had ordered a meatball sandwich, no cheese, with extra sauce and extra sauce on the side as well. There is no extra sauce on the side and it looked like it was a chicken parm sandwich with no sauce at all. Additionally, the way they packed the food, another item had spilled white sauce all over the order. I called back and explained the problem twice to two different individuals. Realizing I had not told them it was a meatball sandwich withOUT cheese, I called back again, and reiterated that the sandwich was without cheese and that I also wanted the extra red sauce on the side as well as extra white sauce to replace all that that had spilled. When I got back to the restaurant I was told that there was plenty of white sauce there and at that time I asked if there was extra red sauce put into the order on the side as well as extra sauce on the sandwich. I was reassured by the girl behind the counter that yes there was extra sauce and extra sauce on the side. When I got home there was no extra red sauce on the side and very little sauce on the sandwich itself. I didn't bother calling back. And just so it is clear, the food was great as always, and they were very apologetic and although young, very nice throughout the situation. Never once copping an attitude like so many here in Houston seem to do, blaming you for their poor customer service . They just didn't...

For those who are like me that love pizza, I would really like to save you time and money, especially if you’re new to the area.

I was always looking forward to ordering from Brooklyn pizza because when they opened they had great pizza. But the customer service and the management are simply terrible. We had a bad experience and after calling right away and supposedly being taken care of by the manager and told they would cover the same order next time, whenever we called he was “never there”.

Recently, we gave them another try and the kid that answered the phone after seeming helpful, I got nothing but lies saying the food was on its way, and nothing got delivered for almost 1 1/2 hrs (Sienna delivery- max 45 minutes their estimated time on a Wednesday), I was told there was no manager on site when I called to ask for my money back after 1hr had passed. I requested a call the next day and didn’t happen until I called again and “they were out of town”. This person was supposed to call within the next couple of days, and no call.

3 weeks passed and no call back. After not getting a call back and giving this manager a chance to do good on his word, no call, and now it’s “too late” to get my money back.

Terrible customer service, terrible management and nothing but lies.

I hope the owner if different from this supposed manager sees this and gets his business straightened out. It’s a shame that a business that started so great has gotten so horrible because of the people that work in...

its usually great but tn wasn’t. i got a medium cheese pizza, well done, and delivered. it came quickly. once i opened it it looked good but after i took a bite i turned it over and saw the bottom was all burned. I called them immediately and told them and they put me on with a manager who had me send a picture of the pizza and said he’d call me back. he did, and asked what id like him to do and if he could credit me so i asked if i could get another one tonight since it’s my dinner. And he said OK but they probably just left it in too long since I asked for well done and it didn’t look that burned just a little black but obviously I’m the one eating it so I know it tasted burned and like old oven bits. I don’t mind extra crispy or super well done it’s just it tasted burned. He was nice but kind of made me feel its my fault for ordering well done. and said it would be done in 10 min so then i came to get another and had to wait a few mins but they had me check it and it was perfect and tasted great. otherwise if not for the issue 5 stars. tenders were good too.

updated: i ordered delivery for a party and aside from the 2 pieces missing in the picture, this is how the pizza came, like it was shaken...