Shipley Do-Nuts — Restaurant in Missouri City

This location is a typical Shipley restaurant. The inside is relatively simple, with a handful of tables if you choose to sit and enjoy your donuts. They have a cream and sugar station to add to your coffee. You order at the counter, which is standard at Shipley and probably every donut shop. They do have a drive through.

Shipley donuts are very thick and doughy. Too thick and doughy for my taste. The glaze is sometimes crispy which I prefer and sometimes moist which I don't like. Unlike Krispy Kreme, they don't lay the donuts down, they squash them together like sardines, which can ruin the glazing.

They do have a nice variety and are better stocked than Snowflake, a good local alternative just down Sienna Parkway. In fact we ended up here recently because Snowflake ran out of blueberry donuts. Shipley is also open until 8pm while Snowflake runs out of donuts by noon. Shipley has kolaches which are ok, but also have...

I live in Sienna and visit Shipley's Donuts Sienna infrequently. On March 5th at 4:30 pm, I stopped by to get donuts. I used the drive thru service. The clerk that serviced me has waited on me several times before. In my opinion, she provides horrible customer service. She acts as if you are an annoyance. This is not a one time opinion. She has serviced me several times and this is my opinion for each visit. This time I did tell her that I found her service sorely lacking. On one visit I was waited on by an Asian lady (possibly the owner) who was courteous and cheerful. She provided a very good experience. The employee that I am complaining about needs retraining on how to service customers. Nobody wants to be waited on by someone who acts like you are imposing and she is doing you a favor. And to top it all off, she got my order wrong!!! Started to return to store but I did not want to interact with...

I placed an order on Door Dash and when it arrived, I noticed my order was wrong. I called Shipley's and told the lady that my order was wrong. Instead of trying to fix the problem, she argued with me telling me that it was correct until I sent her a picture. I ordered 3 chocolate glazed donuts and 3 regular glazed. The glazed were correct but I had no chocolate. Then she asked if I could come and pick up the correct donuts. I informed her that I ordered the donuts for delivery because of the convenience of not having to leave home. So, I asked her to just refund the money. She then stated that she would call the delivery driver to see if she would consider to redeliver the donuts. I just told her to refund the money. She then got upset and told me that she was busy and give her time to take care f it and hung up. How can you get upset with a customer when you made a mistake? Her customer...