Taco Bell — Restaurant in Modesto

Sergio was unacceptably rude to me. He wasn't even working at the front desk, he was working in the back preparing the food and saw me standing waiting for my order I placed on app.

He yelled all the way from the back of the restaurant to "Go sit down and wait for your food!"

I told him I'm a driver and I sit all day and I'd prefer to stand and wait for my order at the counter. He then asked what I was waiting for after I already checked in with the register employee. He made me feel unwelcome, like I was not good enough to be there or something, it was terrible. Even the other customers look shocked that Sergio singled me out and literally raised his voice at me.

You see, Sergio mistook me for a Doordash, Grunhub or Uber Eats driver. I get that most of the people that walk up to pick up an order are picking up for a delivery service but I actually placed my order through the mobile app and guess I threw off the process for him lol. From this interaction I can tell he has no patience for the drivers a predisposition with attitude towards them. This is not OK since I have driven in the past and know many drivers that are great people and nobody deserves to be disrespected like this because someone has a chip on their shoulder.

I'll be sharing this experience at 3900 pelandale Ave in modesto with my family friends coworkers and social media platforms.

This employee is a terrible person and I will NOT be...

I had a very disappointing experience at this Taco Bell location on May 18, 2025, around 10:39 PM while picking up an order for DoorDash. As the lobby was closed, I went through the drive-thru and politely stated I was there for a pickup. The woman on the speaker rudely interrupted me, saying only “Come inside,” without giving me a chance to speak or confirm the order.

When I reached the window, I again respectfully explained I was a delivery driver picking up a customer’s food. Instead of listening, she closed the window on me and repeated “Come inside” in a very dismissive tone. I calmly asked to speak with the manager. A young man came and sarcastically said, “Come inside, I’ll show you who the manager is.” I politely explained that I represent the customer and even showed the name and order, but he ignored me and asked me to leave the drive-thru.

I ultimately had to unassign the order and leave. This kind of treatment is unprofessional and disrespectful. Delivery drivers are part of the service process and should not be treated with such disregard. This location consistently shows poor behavior toward delivery drivers, which damages both customer service and Taco Bell’s reputation. I hope this issue is addressed seriously...

The manager at the drive through was super rude we just ordered beverages the drinks were just sitting at the window and I waved at her this was after we paid. She rudely opened the window and said what. I asked for drinks she said can you hold on I’m trying to get your dollar change but my mom was in the car with me. I needed to take medication that’s why I was trying to get her a drink quickly.. she then slammed the window as she called me a name to another associate. They may.would not give me her name so I went inside they said her name was Betsy. I can understand if you’re having a bad day, but to call your customers are names and talk to other associates, especially when we come in there more than one time a week we have been faithful customers to this location since they opened many many years ago. Sergio has always been an exceptional manager along with Julie. Who’s one of your amazing associates however, I will be not be returning to this location after being called named by one of your managers. I will be reaching out to corporate because I don’t know how legally you can have somebody work for an establishment like this and treat their...