Starbucks — Restaurant in Monterey

Long time customer.  I have preferred this spot for nearly a year. This location and its staff have been amazing. However In the past month or so overall service has been steadily declining. Today though, I feel deceived and lied too.

As I said I have been a dedicated customer for nearly a year now.  I buy coffee for my partner everyday, and I mean everyday.

While scheduling and time management are my responsibility I do enjoy the convenience of mobile ordering.  I can wake up before my lady is up and order her coffee.

She works very hard and I being a retired and disabled veteran have the time to get up and go grab a quality coffee to start her day.

Today like some random days the mobile service was disabled.  Not the end of the world.  They probably forgot to turn it on or its down for some reason.  Not in my control.

Upon arrival I noticed that it was back up and running.  After inquiring I was told a contradicting explanation than I had been previously been told.

In short, stores can disable mobile if the manager approves.  The Manager who happened to be on duty told me otherwise.  What's worse is she later admitted she had that ability.

I was ready to complete my order but when I proposed she may be incorrect she dug her heals in.   If I were to rate this location based on her performance alone this location would fail miserably.

A manager arguing about a position with a customer while lying to them to support their argument is insulting, unprofessional and unbecoming of a manager.  As a manager at this location for about 6 weeks, she has sure made a negative impression with me.

I do not recommend this location anymore. I am not willing to have my anxiety increased by the possibility of seeing her again.

Suffice it to say I am very disappointed with this person as a representative of what I thought was a solid business to support.  While this individuals performance is not indicative if a larger problem at Starbucks it definitely is indicative of a larger leadership problem at this location.  I hope it gets worked out.  Until it does I will buy my Girl her coffee at a new location.

I will say bluntly I did prefer this location and in some ways I will miss the staff.  It was part of my morning routine.  I will miss the rest of the staff.  They are the ones that make things tick.  They are the ones who made sure my order was on point consistently, day in and day out.  I truly appreciated...

I have visited this location often over the year while on business. They are normally a bit busy in the morning which is understandable based off their location. However, my experience today was less than stellar. I ordered pick up like usual with an anticipated pickup of about 10 minutes. I got there and they were very busy. Many people were waiting and the staff was completing orders. They would just toss the drink at the pickup designation spot and not call out names. People were rushing up to check every drink that looked like it could be their drink. Again, they're busy so I let that go. I waited for a half an hour before I had to ask them for my drink. My drink had been sitting on the counter behind the pickup area for who knows how long. They didn't even bother to put it in the pickup area where I would have looked if they placed it there. My sandwich was cold (again busy it was sitting without me knowing it was ready) and my drink was made incorrectly. However, being as that I had already waited a half hour and needed to be to work in 10 minutes I was unable to have it fixed. I know they can get overwhelmed but communicate with your customers who are waiting. Food service is a tough job and I commend those who come to work with a smile on their face ready to greet...

Completely Unacceptable Behavior from Starbucks Manager – Shocked as a Customer and Shareholder

As a longtime customer and shareholder in Starbucks, I was appalled by the actions of the manager at this location. My wife, our 3-year-old child, and a few friends—also with young children—were treated with unbelievable disrespect. Rather than resolving a simple misunderstanding with basic human decency, the manager chose to escalate the situation by calling the police on a group of parents with toddlers.

This was not only an excessive overreaction but showed a disturbing lack of judgment and empathy. At no point was anyone being disruptive or threatening. The children were simply enjoying a few moments together. Calling law enforcement on families, especially with small children present, is beyond the pale.

As someone who has invested in Starbucks believing in its values of community, inclusion, and social responsibility, this incident is incredibly disappointing. This behavior reflects poorly on the brand and contradicts everything Starbucks claims to stand for.

I sincerely hope this is addressed appropriately by upper management. The company must ensure that managers are trained to de-escalate—not inflame—situations, especially involving families...