Masago Japanese Cuisine — Restaurant in Morristown

I am the local resident in this area and I love Japanese food very much, I have tried many Japanese restaurant around the area but I went to Masago today and had a very bad experience! First of all, I went to the table sit down with my wife and expecting waitress can come over to give us a mune but there was only one waiter seems very busy around and did not see us, I was waited a long time then asking for mune and the waiter bring a mune and soon left without asking us to drinking water or hot tea! My wife was very upset because today is her birthday, I want give her a perfect celebration but the waiter really let us feel uncomfortable in the first beginning! After waiting for another 20 minitues, the waiter came to the table asking us ready to order or not, she was give us a cold face seems we are own lots money of her, after she took the order of us, she still did not asking us what we want drink, then my wife said to her: please give us two cup of ice water because we are really thirsty! I think this is very bad because she seems like never did waitress job before and when she speaking English have a very strong Chinese accent, we even do not understand what she is talking about! This is my first time came to Masago Japanese restaurant and me and my wife did not enjoyed our dinner at all! The worst thing about the service of the restaurant was during the time we are eating the food, the waitress did not come to our table to add more water and asking us: everything is ok? How is the food? Do you want add more food etc ….. when we finished the food, the waiter bring the check and told us we have to give 25 percent tip at least because she need good tip! Oh my god! This the worst Japanese I have ever been to and I would...

I’ve been dining in and ordering takeout here for the past year on a weekly to bi-weekly basis. Every time I pick up my food the manager has an attitude and lacks manners, never been an issue to me because I’m only there to pick up food. Tonight I dined in with a party of 3 and upon leaving $120 to pay the $90 bill, we only received $10 back in change. The reason we gave $120 instead of $100 to cover a $90 bill is because we wanted singles back.

We politely mentioned the missing $20 and instead of offering to figure it out with us like a professional, the same manager accused us of giving the wrong amount and stormed off to the back while giving us angry looks. They then had us waiting for 15 minutes, and when she came back the first and only solution she gave was that she was going to show us the CCTV camera footage of us apparently giving an amount that would justify the amount we were given back. I don’t even know how they’d be able to see individual bills on camera footage. Seems silly.

We then let the staff know that the remaining $20 dollars that they would find at the end of the night would be their tip and they continued to disrespect and fight with us. To clarify, we did not steal from them nor did they steal from us because we would’ve given that amount of tip anyway. It was just the principle of how they acted and the accusation against us in front of the whole restaurant.

Again, I have been ordering here weekly for a year and I give the correct amount of cash every time. I have no reason to lie over $20. Needless to say, we won’t be going back. They lost a customer over a $20 bill that they have in their...

I usually don't write reviews, but had such a bad customer service and food experience that I feel the need to. Why does this place have 4.4 stars? I would give it 0 if that were a rating. I called to place an order for delivery an hour before I needed the food, as the website states it takes ~50 minutes. I answered the woman's questions as she asked them. When she tried to hang up, I quickly told her that I would not be home until a certain time, so to please come after that time. She then proceeded to speak to me very rudely and say, "Next time you order, tell me that first before you say anything! Now I need to tell the delivery man!" Even when I had tried to help her with details on where the house was, she cut me off and asked her questions. She never gave me a chance to even give her information on the time of delivery beforehand. Lo and behold, the delivery guy arrived before I had returned home, and he said he never got any information about a time.

My family and I eat a lot of Japanese food. This food was not good. With a 4.4 rating, I would expected fresher food. My dad did not even eat a quarter of the katsudon as he said it tasted bad and weird. It is not the "best food, good food" as they claim on their website. Don't worry, Masago, there won't be a "next time." And to everyone else, please do yourself a favor and go...