Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Morristown

This was the most horrid experience we've ever had from this restaurant. Literally was at children's hospital all day and evening and on our way home decided to pull in and get a bite to eat. Waited for what seemed an unreal amount of time, paid for our food and was handed out drinks. The drinks had no ice and when we told the girl at the window she said"the ice is finely crushed its in there" ok so invisible ice. After waiting an additional 20 minutes we finally got our food. Pulled over to eat and everything was cold. Not even a touch warm and fries under cooked. The bun for my sandwich was soggy and soaked in I think what was supposed to be butter, it was supposed to have cheese, pickles, zax sauce. It had a huge wad of cheese with no sauce and no pickles. The said they were out of slaw for the other meals and offered zax sauce or toast to replace. We never got the toast. The guy taking the order was sitting on the main counter and not doing anything but sitting on his phone. There was an entire counter filled with pre-made drinks and the line of cars was unreal. So that's where the ice went. It sits so long on the counter it melted and watered all the drinks. So attempting to swallow the cold grease soaked undercooked food with uncarbonated water down soda was the nastiest experience I've ever had. I will not be back until this is corrected. Even though we were there at 8:30, there is still no excuse to pay as much as we did just to get garbage. I had to pull over to get sick....

I ordered an online order today. Supposed to be ready at 6:04. Waited 30 minutes for the first order to come out. Gave me the wrong order. I called and they replaced my order but STILL got it wrong (one sandwich was supposed to have hot sauce instead of mayo.) and forgot one of my meals completely. They replaced the order and took the receipt. Brought me out the right food this time but my sandwich STILL had mayo instead of hot sauce. Called back into there, was told I could speak with the manager and then was hung up on. Had to call back, manager was super friendly. Said he would give me a refund and some gift cards and remake my order. He brought my order out and it was STILL wrong. Had mayo instead of hot sauce AGAIN. Called back and said I needed a chicken sandwich with NO MAYO add hot sauce. Brought me out 2 sandwich with hot sauce, but the wrong kind of sandwich 😊. Now I have about $100 worth of food, half which I won’t eat, and waited over an hour. Needless to say I will definitely be contacting corporate. If I could give no...

Michael T is an extremely rude employee came in from outside started bagging food before washing hands and I ordered 30 chicken fingers to go when oredered food guy that too order couldnt find hot honey mustard key on register told him I wanted no Zax sauce only wimpy and hot mustard when food was ready it only had zax sauce I ask if could get wimpy and hot honey mustard Michael t says can I get 2 wimpy and 1 hot honey mustard I said we got 30 chicken fingers can I get more than 3 sauces he rolled his eyes and said not trying be rude but what sauce do you want with his little attitude said it comes with ten how many do you want while he washed his hands I said well if it comes with 10 then 5 of each needless to say took longer for sauces than did for food the chicken was really tough like they refried it . zaxbys is one of outlr favorite places to eat while we are in Morristown but I wont be visiting this...