GameStop — Local services in Morristown

The staff at the Morristown Mall GameStop in Tennessee is absolutely atrocious. I had called this location on 5/15 to confirm I can finish my payment of Injustice 2 on 5/16 and remain eligible to keep my pre-order bonuses that come along with the game (Darkseid access). An associate informed (or more so mis-informed) me that I can actually pickup the game at anytime on 5/15 as Gamestop is not doing a midnight release. Being that the associate told me this, I went ahead and made a trip (which is roughly 30 minutes) solely to pickup my order. Once I arrived at the location, I got a very handwashy and unsympathetic experience from the three associates that was working at the time. I stated that I had called just about 30 minutes ago and an associate had told me I can pickup the game at any time today, to which they responded with condescending "No"s and "Nope"s accompanied by headshaking. All three associates said that they had not told me that despite me calling 30 minutes ago. One went even as far to say "30 minutes ago? Nope, that wouldn't be one of us." (Hard to believe 3 people would start at the exact same time in a small store.) They did tell me (only tell me) that I can pick up the game at 9 tonight, which unfortunately does not work for me as I have to work myself from 4-10. However, my friend, who was with me for this experience, said that he would make a special trip just to pickup my game and then bring it to me. My friend then arrived at 9 o'clock to find no open entrance to the mall to access GameStop. Unaware of how he was suppose to enter, he called the store, to which the associate responded that he needed to be here at 8:30, a fact that none of the three associates mentioned at the store when we were there. Specifically, the dialogue that was exchanged was "you can pick it up at 9." Never once did I receive an apology for our cumulative 2 hours of wasted trips, gas, or simple miscommunications the associates had made. I'm appalled at how many simple errors, that could have been fixed by so many people, occurred over the course of something as simple and routine as picking up a pre-ordered game. I HIGHLY suggest that whoever manages this location reevaluates the current rooster of employment and urges all current associates to seek work elsewhere. There are far to many people who are considerate and highly undervalued that are seeking a job for GameStop to pass up when their current staff is so...

The two employees this afternoon were hilarious and welcoming! They helped me find the game I was looking for and told me all about rare items in their inventory. One of the employees even talked about games and consoles that she was personally collecting for reselling at a higher value in the future. Really cool to hear her passion about her job and Pokémon! The male employee was funny when accidentally saying my total was $45 instead of $65 and apologized for the confusion (but honestly, it was just funny). It’s truly refreshing to see employees who are passionate about their work and genuinely want to engage...

GameStop as a company needs to find a better way to encourage employees to interact with customers. The current model leads to customers feeling harassed and overwhelmed because the employees are just pushing the pro card way too much. At some locations it isn't very bad, but I visited this location recently and honestly almost left without the games I wanted because the employee would not stop hounding me to get a membership that isn't worth it to me. Even after I said no and told her there wasn't enough value, she kept telling me that I should get it and trying to explain why I should. If a customer says...