Family Fun Zone — Attraction in Morristown

While my son did enjoy running around I regret the purchase option that I made and I only wrote this as a warning to any others who come here on days when there aren’t a lot of people. We purchased the $29.99 deal that comes with 1 hr of jump or ice skating I think, I think it was 2 attraction rides and then $10 arcade card. The only thing I was able to actually use was the $10 arcade card which I wish I would’ve just purchased $30 in arcade credit and then I probably wouldn’t be writing this review. So even though the employees will tell you that everything is available we are just dead….heed my warning and proceed at your own risk. My advice just stick to the arcade and you won’t be disappointed like I was.

Edit: To clarify I was thankful there wasn't a lot of people there, that was not the issue. The issue was that the staff seemed to be hiding. I really thought there was only one person working at first and it was apparent he was a waiter. He was the only employee that I saw that was actually present on the floor at all times. When I was finally helped a lady I don't know exactly where she came from, appeared and she handled the transaction and I never saw her again. My son was suppose to get two 30 minute jump sessions but the one sesion he had a band for never seemed to have started and I shouldn't have to chase down people to get them to...

Extremely overpriced. The ice skating rink is about 100 sq feet and not ice. The games are janky. They don’t have anyone to run the attractions. I bought 3 packages that included skating or jumping for 30 minutes and $20 in arcade games or attractions. The skating was so lame, we asked if we could finish our 30 minutes jumping. An employee reluctantly let us. A manager saw us jumping and approached me saying we didn’t pay to jump. I explained that it was authorized by another gal. She was extremely rude about it. Then we asked to do the bumper cars with our $20 credit and they said they were closing in 25 minutes and didn’t have anyone to run the bumper cars. Well then don’t sell the tickets if there is nobody to run the attractions! The manager told me the package didn’t include the attractions, only the arcade games. I told her the paper at the register (pictured here) said the attractions were included. After she stated several times they weren’t, I walked over the grab the paper at the register. She walked to the back of the store and never would come back out, even after I asked to speak with her. I requested a refund but they said they couldn’t give me one because all the registers had been closed out and counted. This place is an absolute joke and waste of money. I wouldn’t go back if...

Our school went on a field trip in hopes of a good time. The staff was beyond rude. Not even just rude to the parents but rude to our children. We don’t allow our children to drink soda, so when my son requested water, the staff member “ Austin “ shouted sprite or coke or nothing & even said that to the rest of the children. Most of the children did not get a drink. The gift cards were extremely limited on what you could play. Even the children were separated for no reason sometimes or not aloud to play in groups. Our leader “ Austin “ spent more time bullying the children & snapping @ parents than being any help. I usually don’t leave negative reviews & am very easy to please. However, when something that was supposed to be a very fun trip that we were going to come back with siblings next time, turned into such a negative & terrible experience. We will not be returning unless someone learns how to treat children with kindness & respect. Also, everyone paid for food when we purchased our field trip tickets, there wasn’t enough food for everyone to eat. It continued to be such a disaster, we didn’t even stay the full time. Our teachers decide to leave even 2 & 1/2 hours early because of it continuing to grow worse. This was extremely stressful & disappointing. Do...