Mattress Firm Morristown — Hotel in Morristown

AMAZING staff! Donna and her associates have all been amazing, even when I needed to swap a set of mattresses to one that was in stock after ordering in another state. The shipper/warehouse didn't set up delivery properly and Donna jumped right on it to ensure that the issue was rectified for me. While I wasn't particularly pleased with the shipper/delivery person who refused to try and help rectify the issue on site, I am definitely a fan for life because of the service provided by the store staff and next time we need mattresses, this will be where I/we go! Thank you, Mattress Firm for having amazing staff, not only in Puyallup, WA, where we made our original purchase, but also here in Morristown, TN!

Edit 10/14/2022. Here I am, back a year later, but only because I wanted to upgrade to a King size now that we have settled in to our new house. I stopped into the Morristown shop and worked with Tonya H. Let me say…AMAZING! She helped me with options and got me in and out in about 30-40 minutes. We are scheduled for delivery on a day that works for my family. She’s definitely my go-to the next time we need a new bed (again)! ...

I highly recommend this place and Jake. I would run to the store and check out their Fourth of July deals! This was my first mattress purchase from an actual mattress store and it couldn’t have went any better. Jake was who helped me and although he was new and in the store alone, he absolutely nailed it. It was a learning experience for both of us. He made sure I went through all my options. I left having purchased one mattress. I slept in it for one night and absolutely hated it. I called Jake back and asked if I could switch to one of the other mattresses I had liked. He ended up making it happen. I finally got my new mattress delivered today with the adjustable bed frame and I am in love! 10/10 recommend this place and make sure to ask for Jake! I was apprehensive at first as I kind of hate dealing with sales people. But it was a great experience. Thanks Jake and...

So disappointed with the customer service. When the mattress was delivered, it was not at all what I expected. The adjustable frame they advertise is junky. I got one a few years ago that was wireless and very nice. The sales person acted like I was getting the same one, but when it was delivered it was wired and cheap. Low to the ground. The delivery person even made a comment that customers are often disappointed because the sales team is not forthcoming with the equipment. When I called for a mattress return because it hurt my hips so much and I was told I had 4 months to return, the sales person told me I had to keep it for 30 days and to walk around the mattress on my knees to “break it up” ..I paid $4,000 dollars for this mattress and that was the remedy! So frustrated!!! I will...