Burger King — Restaurant in Mount Airy

I had ordered my daughter and son food for lunch today. I ordered it before my lunch break at work so I would have plenty of time to pick it up and get back to work. For starters, the app gave me the option to pick up, drive through, or pick it up at the counter. I have one Burger King located near me to where I can place an order so the address was never the issue. I got to Burger King well last 30 minutes if my order and had clicked the “I’m here “ option several minutes before arriving, again making sure it would be ready for me when I got there. I sent my 14 year old in to get the food, our order number was 929. The young man behind the counter was very nice, his name is Brian. He told her that he didn’t see an order for us but he would ask. So he did, hat manager told my daughter they don’t do mobile orders through the inside and mobile orders could ONLY be done through drive through, refer to my previous line about drive through, pick up, inside. The option to pick it up at the counter was there. Anyways, my daughter comes back to the car advises me what she was told and that the manager said I probably ordered at the wrong store. I have placed pick up orders there several times in the past and know that this can be done. So I proceed to go in, this order was right at $30 so I wanted to get the order OR my money back. The same young man asked me how he could help and I showed him the app, where I had paid, etc. he told me he would check. The lady at the window was very nice but couldn’t help as she was busy of course with drive through. So then he goes to the assistant manager, ROSALYN, who was putting food into bags. She told him “she probably orders at the wrong store”. I said ma’am I have the app pulled up and can show you the address. She came to me and said “we don’t see it, it’s not my problem”. I was a little shocked. I said you told my daughter the same thing when she came in, I’m not trying to be ugly but I just need my food or money back. She looked at my 14 year old and said “that’s not what I told you, I told you we don’t take orders inside for mobile orders” and was extremely hateful towards my kid when she said it. She proceeds to walk away from me and I again told her I’m not trying ti cause issues and asked if she had the order or the $$. She said “if you will give me a minute I’m going to check” and thre her hands up. Rude is an understatement at this point. The lady from the window bless her heart was trying to be helpful but was too busy. The young cashier said “can’t we out her order in the system and give it to her, you can see she’s paid” she then barked at him and said “no, I’m not, it don’t work that way” at this point I could tell I was getting where and she told me to contact the app as that is where I had placed my order. Never once did she apologize, so I left and went back to work. I called another Burger King location 30 minutes away to see if I could get a managers number. Rosalyn, the hateful lady at the store is not the manager, she’s the ASSISTANT, and ended up calling me almost 2 hours later telling me they had my order. I explain to her that I had already dealt with her in the store and preferred not to deal with her any longer due to her rudeness and the way she approached her customers. She then stated that she was calling me to let me know they had my order. I advised that was fine but I would prefer someone OVER her to call me because she didn’t know how to treat customers and she didn’t know how NOT to talk to a child the way she did mine. At this point she hung up the phone. She is super rude, not only to me and my child but to the young man who was providing far better customer service than she was. I never got my order, and still have not received a refund. If the Mount Airy location wants to keep business they need ti train their customer service workers on PROPER CUSTOMER...

I've never seen a business run like this restaurant is run. I've been to this burger king and the inside lights out, nobody would acknowledge you at the speaker, but see kids just tearing through inside, running and climbing on the tables & booths, lol! I've seen businesses give hints and announce their closing hours, but to come outside and yell to customers in the drive thru that they won't be served because it's almost closing time, is disrespectful. This has happened the last 3 times I visited this restaurant. (I was lucky enough to be at the head of the line & I got my order in) A woman walks outside in the parking lot and yells to the people in the drive thru lane, that they are closing at 8pm and they would not be taking any more orders!! Lol. It's uncouth but I mean you gotta laugh. 😅 If you're in the area around 7:30pm and there's a line at the drive thru, stop by and watch the show. A lady comes out every. Single. Time and yells at the people in the line, informing them they won't be served because, and I quote, "we close at 8 and it's already 7:30) as she shrugs and walks back inside. 😅 Not only is their dinning room STILL closed, but ya can't even get inside to order at the counter & carry out, lol. only drive thru & online orders. But ya better get to the window before 7:30 🤣 This stretch of highway is high volume for tourist also, it's off I74, 5 minutes from Mayberry RV campground and it's the tourist attraction of the Andy Griffith home place, museum and many shops. You would think they would accommodate the heavy traffic & tourists areas and open longer and be more courteous. I miss...

My service was horrible. I ordered my food at the drive thru. My order came to $37 for four meals. I got my order and drove home. When i opened my bag, i noticed my kids' food was not in the bag. I immediately called the store to tell them about my issue. I said i would come back to get my food bit my food i have at home would be cold by the time i got back, and could i get my order made fresh because it actually wasn't my fault. I was told to eat my food in front of my hungry kids and then come and get the other half of my order. I immediately drove back up there and asked for a refund. They never gave me a refund but instead treated me like i wasn't a customer at all. I warn anyone wanting to eat here. This place is horrible and the management is very...